Hewlett Packard Enterprise
ServiceSegmentOperationalSupport
Neural analysis suggests this role is
optimal for Specialist candidates.
“Service Segment Operational Support at Hewlett Packard Enterprise. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, problem-solving skills, planning skills, project management skills, change management skills, communication skills, influence stakeholders. Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end s”
What You'll Achieve.
Responsible for revenue and margin contribution of one solution or related set of services; Leads key business initiatives in support of operational or financial improvement
Industry & Context.
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives; Works on problems of diverse complexity and scope; Exercises independent judgment to identify and select a solution; Ability to handle most unique situations; May seek advice in order to make decisions on complex business issues; Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements; problem-solving skills, including root cause analysis and issue detection
What They're Looking For.
Must Have
First-level university degree or equivalent work experience, Typically 5+ years of experience in Account Management, Executive Account Management, or other customer-facing roles, Advanced English level required, Advanced proficiency in Microsoft Excel required, Experience with Power BI and Power Automate required, Moderate knowledge of the IT and services industry, including company organization, policies, service offerings, end-to-end processes, tools, and routes to market, General technical understanding of products and services, problem-solving skills, including root cause analysis and issue detection, Ability to lead teams and drive results in a collaborative environment, Proficiency with desktop applications and familiarity with financial reporting tools, Moderate planning, project management, and change management skills, written and verbal communication skills, Ability to influence stakeholders within the same team and organizational level
Nice to Have
advanced degree is a plus, Intermediate Portuguese level is a plus
What You'll Do.
Leads and develops product support or solution(s) planning over entire lifecycle
including conformance to pricing strategies
end-to-end service delivery and sales readiness and associated processes
Represents services on product or solution core teams and provides service requirements into product development stages/phases
Product warranty support and cost analysis
and Service Product Marketing content/collateral
Performs business analysis
identifies root cause
and develops recommendations/ solutions to drive business improvements
Collaborates with regions/WW regarding service and support planning
implementation and performance
Responsible for revenue and margin contribution of one solution or related set of services
Utilizes understanding of customer business requirements to develop business case
validate the solution
and demonstrate services added value
Leads key business initiatives in support of operational or financial improvement
How You'll Work.
Team & Collaboration
Works on problems of diverse complexity and scope; May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process; Exercises independent judgment to identify and select a solution; Ability to handle most unique situations; May seek advice in order to make decisions on complex business issues; Ability to lead teams and drive results in a collaborative environment; Ability to influence stakeholders within the same team and organizational level; Collaborates with regions/WW regarding service and support planning, implementation and performance
Communication Scope
written and verbal communication skills
Process & Methodology
Moderate planning skills, project management skills, change management skills
Full Job Description
Service Segment Operational Support This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. **How you will make your mark**** _:_** * Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes. * Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral. * Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements. * Coll
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