Hewlett Packard Enterprise

ServiceSegmentOperationalSupport

Heredia, Heredia, Costa Rica FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Specialist candidates.

The Brief

“Service Segment Operational Support at Hewlett Packard Enterprise. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Develop product support or solution planning over entire lifecycle. Represent services on product or solution core teams”

Industry & Context.

Problems you'll solve

problem-solving skills; root cause analysis; issue detection

What They're Looking For.

Must Have

Advanced English level required, Advanced proficiency in Microsoft Excel required, Experience with Power BI and Power Automate required, First-level university degree or equivalent work experience

Nice to Have

Advanced degree is a plus, Intermediate Portuguese level is a plus

What You'll Do.

Develop product support or solution planning over entire lifecycle

Represent services on product or solution core teams

Provide service requirements into product development stages

Perform business analysis

Develop recommendations/ solutions to drive business improvements

Collaborate with regions/WW regarding service and support planning

Responsible for revenue and margin contribution

Utilize understanding of customer business requirements

Develop business case

Validate the solution

Demonstrate services added value

Lead key business initiatives

How You'll Work.

Team & Collaboration

Ability to lead teams and drive results in a collaborative environment; Ability to influence stakeholders within the same team and organizational level; Cross-Functional Teamwork

Communication Scope

written and verbal communication skills

Process & Methodology

Moderate planning, project management, change management skills

Full Job Description

Service Segment Operational Support This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. **How you will make your mark**** _:_** * Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes. * Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral. * Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements. * Coll

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