Hewlett Packard Enterprise

ServiceSegmentOperationalSupport

Heredia, Heredia, Costa Rica FULL TIME Remote Friendly
The Brief

“Service Segment Operational Support at Hewlett Packard Enterprise. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Develop product support or solution planning over entire lifecycle. Represent services on product or solution core teams”

What You'll Achieve.

drive business improvements; Responsible for revenue and margin contribution of one solution; demonstrate services added value; operational or financial improvement

Industry & Context.

Problems you'll solve

problem-solving skills; root cause analysis; issue detection; Works on problems of diverse complexity and scope; Exercises independent judgment to identify and select a solution; Ability to handle most unique situations; May seek advice in order to make decisions on complex business issues

What They're Looking For.

Must Have

First-level university degree or equivalent work experience, Typically 5+ years of experience in Account Management, Executive Account Management, or other customer-facing roles, Advanced English level required, Advanced proficiency in Microsoft Excel required, Experience with Power BI and Power Automate required, Moderate knowledge of the IT and services industry, including company organization, policies, service offerings, end-to-end processes, tools, and routes to market, General technical understanding of products and services, problem-solving skills, including root cause analysis and issue detection, Ability to lead teams and drive results in a collaborative environment, Proficiency with desktop applications and familiarity with financial reporting tools, Moderate planning, project management, and change management skills, written and verbal communication skills, Ability to influence stakeholders within the same team and organizational level

Nice to Have

advanced degree is a plus, Intermediate Portuguese level is a plus

What You'll Do.

Develop product support or solution planning over entire lifecycle

Represent services on product or solution core teams

Provides service requirements into product development stages

Performs business analysis

identifies root cause

Develops recommendations/ solutions to drive business improvements

Collaborates with regions/WW regarding service and support planning

Responsible for revenue and margin contribution of one solution

Utilizes understanding of customer business requirements

Develop business case

validate the solution

Demonstrate services added value

Leads key business initiatives in support of operational or financial improvement

How You'll Work.

Team & Collaboration

Ability to lead teams and drive results in a collaborative environment; Ability to influence stakeholders within the same team and organizational level; Cross-Functional Teamwork; Collaborates with regions/WW regarding service and support planning; Represents services on product or solution core teams

Communication Scope

written and verbal communication skills

Process & Methodology

Moderate planning, project management, change management skills

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