Loenbro
ServiceSchedulingDispatcher
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Scheduling Dispatcher at Loenbro. Skills: scheduling, routing, dispatching, customer service, communication. Schedule, route, and dispatch service technicians. Input new customers, service orders, and technician hours into ServiceTitan”
Industry & Context.
solve office and job-site problems
Must be able to speak with customers by phone to determine the problem and the solution, This is a very detail oriented, customer focused position, We have very fast paced days so be ready to juggle heavy phone volume, emails, as well as directing employees throughout the day, This position can wear many different hats during the day and being able to switch from one to the other quickly and with a positive attitude, Is capable of remaining patient and calm when dealing with frustrated customers or clients, Indoor office setting with controlled temperature, Requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies
What They're Looking For.
Must Have
Must be able to speak with customers by phone to determine the problem and the solution, Must have written and oral communication skills, Must be articulate, Must be able to keep you cool and give good clear direction to the team, Must be capable of remaining patient and calm when dealing with frustrated customers or clients, Previous office experience and/or service related position is important, Computer skills to operate a variety of software is necessary
Nice to Have
Must possess analytical, organizational, and interpersonal skills, Must have the ability to think practically in order to solve office and job-site problems and interface effectively with direct project personnel and senior project personnel, Experience in dispatching and job costing in the construction, or service industry is helpful
What You'll Do.
and dispatch service technicians
and technician hours into ServiceTitan
Create and compile the schedule for 15 to 30 service technicians daily in several different locations
and ensure accurate documentation
Answer client and customer questions
Notify clients of scheduled services
Address and resolve any issues and complaints
Report problems and unresolved issues to manager or account manager
Devise ways to improve customer service and client relationships
Notify clients of service times
How You'll Work.
Team & Collaboration
Serve as the primary communication link between clients, technicians, and internal teams; Work closely with the Service Manager, Regional Service Support Manager and Account Managers and project team to achieve success
Communication Scope
written communication skills; oral communication skills; articulate; give good clear direction
Full Job Description
Job Title: Service Scheduling Dispatcher At Loenbro, we don’t just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation. Job Summary We are seeking a highly organized, tech‑savvy Service Technician Dispatcher to schedule and route 15–30 technicians daily, manage customer and job data in ServiceTitan, and serve as the primary communication link between clients, technicians, and internal teams. This fast‑paced role requires strong multitasking and accuracy. Ideal candidates are detail‑oriented, personable, and experienced with field‑service platforms. About Loenbro Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U. S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care. Essential Job Responsibilities: Schedule, route, and dispatch service technicians Input new customers, service orders, and technician hours into ServiceTitan. The service coordinator will create and compile the schedule for 15 to 30 service technicians daily in several different locations Acts as liaison between clients and company, ensure contracted services are scheduled and completed. Answers client and customer questions and notify clients of scheduled services Addresses and resolves any issues and complaints Reports problems and unresolved issues to manager or account manager Devises ways to improve customer service and client relationships Notify clients of service times, answer q
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