Loenbro
ServiceSchedulingDispatcher
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Scheduling Dispatcher at Loenbro. Skills: scheduling, routing, dispatching, customer communication, data management. Schedule, route, and dispatch service technicians. Input new customers, service orders, and technician hours into ServiceTitan”
Industry & Context.
solve office and job-site problems
compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, Loenbro's Environmental Health and Safety (EH&S) policies
What They're Looking For.
Must Have
Must be able to speak with customers by phone to determine the problem and the solution, detail oriented, customer focused, fast paced days, juggling heavy phone volume, emails, as well as directing employees throughout the day, able to switch from one task to another quickly and with a positive attitude, articulate, able to keep you cool, give good clear direction to the team, capable of remaining patient and calm when dealing with frustrated customers or clients, Previous office experience and/or service related position, Computer skills to operate a variety of software, written and oral communication skills
Nice to Have
analytical skills, organizational skills, interpersonal skills, ability to think practically in order to solve office and job-site problems, interface effectively with direct project personnel and senior project personnel, construction company experience, dispatching and job costing in the construction, or service industry
What You'll Do.
and dispatch service technicians
and technician hours into ServiceTitan
Create and compile the schedule for 15 to 30 service technicians daily in several different locations
Acts as liaison between clients and company
ensure contracted services are scheduled and completed
Answers client and customer questions and notify clients of scheduled services
Addresses and resolves any issues and complaints
Reports problems and unresolved issues to manager or account manager
Devises ways to improve customer service and client relationships
Notify clients of service times
and ensure accurate documentation
How You'll Work.
Team & Collaboration
primary communication link between clients, technicians, and internal teams; Work closely with the Service Manager, Regional Service Support Manager and Account Managers and project team to achieve success
Communication Scope
written communication skills; oral communication skills
Full Job Description
Job Title: Service Scheduling Dispatcher At Loenbro, we don’t just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation. Job Summary We are seeking a highly organized, tech‑savvy Service Technician Dispatcher to schedule and route 15–30 technicians daily, manage customer and job data in ServiceTitan, and serve as the primary communication link between clients, technicians, and internal teams. This fast‑paced role requires strong multitasking and accuracy. Ideal candidates are detail‑oriented, personable, and experienced with field‑service platforms. About Loenbro Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U. S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care. Essential Job Responsibilities: Schedule, route, and dispatch service technicians Input new customers, service orders, and technician hours into ServiceTitan. The service coordinator will create and compile the schedule for 15 to 30 service technicians daily in several different locations Acts as liaison between clients and company, ensure contracted services are scheduled and completed. Answers client and customer questions and notify clients of scheduled services Addresses and resolves any issues and complaints Reports problems and unresolved issues to manager or account manager Devises ways to improve customer service and client relationships Notify clients of service times, answer q
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