Konecranes
material handling solutions
ServiceSalesRepresentative
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“Service Sales Representative at Konecranes. Skills: sales, customer engagement, CRM software proficiency. sell products and services to the existing customer base to improve safety and productivity. meeting assigned sales targets for all lifting equipment including but not limited repairs, retrofits, hoists, spare parts, general overhauls and consultation services”
What You'll Achieve.
meet minimum established sales quotas; ensure that all open time slots are filled with sold work
Industry & Context.
Must have and maintain a good driving record, Willing and able to work off the ground, on occasion, Ability to relocate to other regions of the country may be required for advancement opportunities, safety sensitive position
What They're Looking For.
Must Have
demonstrated leadership experience, basic understanding of mechanical and electrical principles, good written and verbal communication skills, good PC skills
Nice to Have
Prior experience with cranes is a plus
What You'll Do.
sell products and services to the existing customer base to improve safety and productivity
meeting assigned sales targets for all lifting equipment including but not limited repairs
general overhauls and consultation services
monitor the workload of our service department and ensure that all open time slots are filled with sold work
Engage in various sales activities to sell safety and productive retrofits
modernization and new equipment to existing customers and develop new accounts to meet minimum established sales quotas
Prepare or assist in preparing price estimates for service work using established tools
guidelines and input from the service department
Maintain personal contact with all existing accounts in your area
Prepare related monthly reports
maintain monthly contact with assigned accounts to develop relationships
Document activity with key accounts
Prepare account plans with appropriate actions and forward to District Manager
Schedule and conduct business reviews for customers on an annual basis or as needed
Prepare and maintain a log in CRM software of all activities
business opportunities and offers submitted to customers and provide report to manager weekly
Monitor workload of service department and ensure all open time slots are filled with sold work
Qualify all any projects or credit worthiness as needed
Check D&B ratings and obtain credit application
Obtain tax-exempt certificate
Monitor the credit control list and assist in collection efforts of problem accounts
Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days
Monitor the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost
Contact accounts that are not renewing their agreements
Document all sales activity in the CRM System
Establish and maintain on-going communications with the service department to address issues related to the customer base
Maintain customer and contact information in the CRM software
Follow all established safety rules and procedures
including those established by the customer
Other duties as assigned by supervisor
How You'll Work.
Team & Collaboration
Establish and maintain on-going communications with the service department to address issues related to the customer base; Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days
Communication Scope
good written and verbal communication skills; communication skills are a must
Full Job Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. POSITION TITLE: Service Sales Representative REPORTS TO: Branch Manager/District Sales Manager Konecranes is looking for an individual with a sales background to join our team as a Service Sales Representative. As a Service Sales Representative, your primary duties are to sell products and services to the existing customer base to improve safety and productivity. This individual will be responsible for meeting assigned sales targets for all lifting equipment including but not limited to; repairs, retrofits, hoists, spare parts, general overhauls and consultation services. Organizational skills are required to monitor the workload of our service department and ensure that all open time slots are filled with sold work. Strong communication skills are a must, as you will be engaging with existing customers. If you think your attributes are a fit and you are interested in working in a fast paced, safety first type of environment, apply with Konecranes today! PRINCIPAL RESPONSIBILITES: * Engage in various sales activities to sell safety and productive retrofits, components, modernization and new equipment to existing customers and develop new accounts to meet minimum established sales quotas. * Prepare or assist in preparing price estimates for service work using established tools, guidelines and input from the service department. * Maintain personal contact with all existing accounts in your area. Prepare related monthly reports. * When required, maintain monthly contact with assigned accounts to develop relationships. Document activity with key accounts. Prep
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