ServiceSalesOfficer

Telesales to create opportunities proactively * Phone sales to core 2 and core 3 customers including maintenance contract conversions, renegotiations and new digital services. Can sell VB repairs through campaigns * Proactive creation and development of customer relationships * Creates, qualifies and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling) * Responsible for making courtesy calls * Takes care of inbound and outbound telesales * Ensures successful conversions with existing and new maintenance customers * Driving execution of her/his individual sales plan * General responsibilities for all core 2 and 3 customers * Responsible for gathering relevant information about market and competitors while interacting with customers Renegotiation and cancellation prevention * Renegotiates expiring contracts proactively, if any * Responds and resolves cancellation risks * Defends price escalation and resolve issues * Monitor and resolve suspended contracts if any Complaint and query handling * Solves complaints with the rest of KONE team * Handles queries * Supports the finance function in money collection Support sales people * Qualifies leads and plans and schedules visits for farmer Data quality and communications to ensure customer experience * Coordinates technical problems with supervisor and technicians * Coordinates with supervisor and technicians in case of technical problems or new opportunities * Monitors the leads and new opportunities in CRM and assigns them to right person * Follows customers not visited; calls and identifies level of satisfaction and opportunity * Documents the customer and contact information, maintains customer data Responsibilities in modernization sales: * Identifies, develops and follows up existing opportunities of modernizations while calling customer for maintenance topics * Can sell VB Repairs in campaigns * Follows up the modernization opportunities forecasted for the month and pushes for a