Johnson Controls
ServiceResourceCoordinator
“Service Resource Coordinator at Johnson Controls. Skills: scheduling, coordination, customer service, resource management. Receive and schedule customer calls for service. Manage schedule of assigned technicians”
What You'll Achieve.
timely completion of preventative maintenance; aligns with monthly forecasting goals
Industry & Context.
resolve concerns quickly; escalates customer issues
on site preferred
What They're Looking For.
Must Have
High school diploma or equivalent required, two to five years of service industry experience managing service operations and/or service scheduling, ability to perform work independently, solid organizational and attention to detail skills, interpersonal skills to effectively communicate with both internal and external clients, ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence, prioritize work activities based on financial impact to desired business goals, influence diverse teams to accomplish tasks/goals
Nice to Have
Associate degree, Experience and/or basic project accounting or costing principles
What You'll Do.
Receive and schedule customer calls for service
Manage schedule of assigned technicians
Ensure schedule allows timely completion of preventative maintenance
Align with monthly forecasting goals
Debrief activities of assigned technicians daily
Coordinate with technicians to resolve concerns
Assess job completion
Progress completed jobs through business process
Receive customer requests for service
Coordinate labor scheduling to align technicians
Communicate action plan and services to customer
Ensure work performed to customer expectations
Perform follow-up with customer
Answer customer inquiries
Resolve or escalate customer issues
Debrief activities daily
Provide technicians with daily schedules
Maintain consistent communication with technicians
Follow up on activities to ensure completion
Keep customer account information up to date
Ensure scheduled service visits are on time
Parts ordering/PO creation support
Customer PO confirmation
Attend daily team huddles
Attend weekly planning/scheduling meetings
Monitor time and expense reporting submission
Review and correct unassociated time
Perform other administrative activities
How You'll Work.
Team & Collaboration
Collaborates with Customer Billing Coordinators; Collaborates with Customer Support Coordinators; Maintains consistent communication with assigned Technicians; Attend daily team huddles; Attend weekly planning/scheduling meetings; Influence diverse teams to accomplish tasks/goals
Communication Scope
interpersonal skills to effectively communicate with both internal and external clients
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