OpenEye
cloud video platform
ServiceReliabilityEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Reliability Engineer at OpenEye. Skills: Service Reliability Engineering, AWS, CI/CD, monitoring, automation, reliability. Elevating the reliability, quality, and consistency of our software and release processes. Engineering and implementing initiatives that ensure stable releases and exceptional customer experience from validation, to deployment, through post-release performance”
Industry & Context.
Excellent critical thinking and problem-solving skills; root cause analysis; Identify trends and risks in system performance, stability, and customer engineer proactive solutions
sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time
What They're Looking For.
Must Have
1-5 years related experience and/or training, Technical proficiency in cloud environments (AWS preferred), CI/CD technologies, infrastructure automation, and monitoring tools, Experience in a scripting language and/or C# and/or Java and/or C++ development language, Solid understanding of development practices and TCP/IP network protocols, Experience with service monitoring tools (e.g. Coralogix, Datadog, Prometheus, or Grafana), Familiarity with Agile methodologies and project management tools (e.g. Jira), Ability to quickly learn new technologies and practices, Excellent critical thinking and problem-solving skills, quality ethic and test-first attitude, Great communication and teamwork skills
Nice to Have
AWS preferred
What You'll Do.
Elevating the reliability
and consistency of our software and release processes
Engineering and implementing initiatives that ensure stable releases and exceptional customer experience from validation
through post-release performance
Maintaining system reliability
Automating operations
Monitoring key metrics and service-level indicators
Participating in incident response and root cause analysis
Collaborating with development and DevOps teams to enhance observability and tooling
Shared responsibility for CI/CD health and service-level objectives
Working closely with QA
and product teams to champion quality throughout the entire software lifecycle
Engineer and implement solutions that increase system integrity
and improve system metrics
proactively driving service improvements and customer experience
and continuously improve monitoring
and observability systems
Participate in incident response
Develop tools and dashboards to minimize recurrence
Partner with the Service Reliability Manager and cross-functional teams to plan and deliver strategic reliability and quality initiatives
and improve service-level indicators (SLIs) and objectives (SLOs) for platform reliability
Identify trends and risks in system performance
and customer engineer proactive solutions
Champion operational excellence
and quality throughout the software development and deployment lifecycle
Advocate for the customer experience
ensuring all operational and engineering efforts support end-user satisfaction and robust performance
Collaborate with DevOps Engineers on CI/CD pipeline optimization
environment maintenance
Participate in capacity planning and performance tuning
How You'll Work.
Team & Collaboration
Embedded within the DevOps team; Partnering closely with the Service Reliability Manager; Collaborating with development and DevOps teams; Work closely with QA, engineering, and product teams; Partner with the Service Reliability Manager and cross-functional teams; Collaborate with DevOps Engineers
Communication Scope
Great communication and teamwork skills
Process & Methodology
project management tools (e.g. Jira)
Full Job Description
Who We Are OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net. OpenEye is seeking a Service Reliability Engineer to join our growing team. If you thrive in an innovative, collaborative, and casual atmosphere, apply today! Job Summary As a Service Reliability Engineer (SRE) at OpenEye, you will play a hands-on role in elevating the reliability, quality, and consistency of our software and release processes. Embedded within the DevOps team and partnering closely with the Service Reliability Manager, you’ll engineer and implement initiatives that ensure stable releases and exceptional customer experience from validation, to deployment, through post-release performance. As SRE you will be responsible for maintaining system reliability, automating operations, and monitoring key metrics and service-level indicators. You’ll participate in incident response and root cause analysis, while collaborating with development and DevOps teams to enhance observability and tooling. Alongside shared responsibility for CI/CD health and service-level objectives, you’ll work closely with QA, engineering, and product teams to champion quality throughout the entire software lifecycle. Your contributions will span both strategic and tactical domains, blending hands-on technical execution with a strong, customer-focused mindset. Role and Responsibilities Engineer and implement solutions that increase system integrity, scalability, security, and reliabilit
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