UOB Innovation Hub 2 Sdn Bhd
Financial Services
ServiceRecoveryHead
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Recovery Head at UOB Innovation Hub 2 Sdn Bhd. Skills: Service Recovery, Incident Management, Problem Management. Monitor banking systems. Resolve incidents”
What You'll Achieve.
Minimize downtime; Minimize business impact
Industry & Context.
Root Cause Analysis; Problem-solving
What They're Looking For.
Must Have
Degree in computer science/engineering, 12+ years application support, 6+ years banking industry experience, Lead 4 team leads, Lead 40+ application support engineers, Functional and technical knowledge of banking domains
Nice to Have
ITIL methodology understanding, Unix experience, Oracle experience, Sybase experience, C++ experience, Scripting experience, AWS familiarity, Azure familiarity, Google Cloud familiarity
What You'll Do.
Monitor banking systems
Escalate unresolved issues
Investigate recurring issues
Implement permanent fixes
Document problems and solutions
Assess changes to banking systems
Approve changes to banking systems
Coordinate change implementation
Oversee change implementation
Ensure SLA compliance
Generate system performance reports
Generate incident reports
Communicate with stakeholders
Provide status updates
Guide junior support staff
Mentor junior support staff
Coordinate support team activities
Improve support processes
Optimize system performance
Conduct staff training
How You'll Work.
Team & Collaboration
Work with development teams; Interact with IT teams; Coordinate with vendors
Communication Scope
Stakeholder communication; Status updates
Full Job Description
Company: 6255 UOB Innovation Hub 2 Sdn Bhd **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** **About The Department** UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services. As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us. **Job Responsibilities** # 1\. Incident Management: * Monitoring: Continuously monitor banking systems for any issues or anomalies. * Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations. * Escalation: Escalate unresolved issues to higher-level support or developme
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