Texas A&M Engineering
Education
ServiceQualityConsultantII
“Service Quality Consultant II at Texas A&M Engineering. Skills: Laserfiche ECM Software, SQL, JavaScript, jQuery, HTML, PHP, CSS. Provide, develop, modify, and enhance complex software applications and databases that automate business processes, streamline business operations, and improve efficiencies for Texas A&M Engineering People Office using Laserfiche ECM Software. Develop specifications based on input from Engineering People Office team”
What You'll Achieve.
Automate business processes; Streamline business operations; Improve efficiencies for Texas A&M Engineering People Office
Industry & Context.
Analytical skills
All positions are security-sensitive, Applicants are subject to a criminal history investigation, Employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check, Must present acceptable and original documents to prove identity and authorization to work in the United States no later than the third day of employment
What They're Looking For.
Must Have
Bachelor’s degree in applicable field or equivalent combination of education and experience, Two years of related experience
Nice to Have
Experience with Laserfiche, Qualtrics, Business Objects, Workday, and/or other relevant systems
What You'll Do.
and enhance complex software applications and databases that automate business processes
streamline business operations
and improve efficiencies for Texas A&M Engineering People Office using Laserfiche ECM Software
Develop specifications based on input from Engineering People Office team
Identify business processes
Develop application requirements
Create design documents
and document Laserfiche electronic forms and business processes
Complete reports and summaries for management and users including project status reports
Serve as Laserfiche liaison to Information Technology
Provide ongoing maintenance
and support for Laserfiche
Administer and manage Texas A&M Engineering listservs
including regular updates
and removals of subscribers
Monitor and troubleshoot technical issues related to the listserv platform
Collaborate with IT support teams as needed
How You'll Work.
Team & Collaboration
Work cooperatively with others; Serve as Laserfiche liaison to Information Technology; Collaborate with IT support teams as needed; Provide quality service and guidance to Texas A&M Engineering Experiment Station (TEES) and Texas A&M University College of Engineering (COE) employees
Communication Scope
Excellent written communication
Process & Methodology
Project status reports
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