PartsSource
healthcare
ServiceProgramManager
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“Service Program Manager at PartsSource. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics. Oversee service request process. Liaise with PartsSource Service Delivery team”
What You'll Achieve.
Ensuring exceptional operational and financial performance for key Service accounts; Drive continuous improvement, service excellence, and employee engagement; Ensure that customer expectations are met; Achieve the objectives of the service program; Keep performance aligned with expectations
Industry & Context.
Clear & Critical Thinker: Thinks logically and strategically, cutting through complexity to uncover insights, connects diverse perspectives, and focus on what matters most to communicate or deliver impactful solutions.
Legal authorization to work in the U. S. is required.
What They're Looking For.
Must Have
Bachelor's Degree or equivalent healthcare related experience, Experience with service operations in complex healthcare systems required, Clear knowledge & understanding regarding regulatory compliance and ISO 9001 or 13485 standards, Must be proficient in Microsoft Office Suite, including but not limited to PowerPoint, Word, Excel, OneNote and Outlook
Nice to Have
Experience managing both customer and supplier relationships, including the development of operational strategies (OEM or ISO) preferred
What You'll Do.
Oversee service request process
Liaise with PartsSource Service Delivery team
Communicate with stakeholders on hourly/daily basis
Oversee critical priorities for service team
Gather customer input on needs and outcomes
Coordinate and manage resources (vendor)
and mitigate potential risks
Manage changes to program scope
Monitor program metrics
Ensure program deliverables meet quality standards
Develop and manage program budget
How You'll Work.
Team & Collaboration
Collaborate with all functions that influence or impact the delivery of service-based commitments; Work collaboratively and are aligned with the service program's goals; Build, maintain, and strengthen positive, productive relationships with internal and external stakeholders; Respecting diversity of thought, valuing and recognizing others' contributions; Working productively within the team to achieve and celebrate collective success; Communicate effectively across your team to deliver shared goals
Communication Scope
Communicating with authenticity, humility, and demonstrating confidence and competence needed to influence outcomes
Process & Methodology
Project Coordination, Strategic Planning, Resource Management, Risk Management, Change Management, Performance Monitoring, Budget Management
Full Job Description
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. Service Program Manager Location: Onsite multiple locations - Ft. Lauderdale, FL The Service Program Manager is responsible for ensuring exceptional operational and financial performance for key Service accounts (as assigned) in alignment with PartsSource’s mission to Ensure Healthcare Is Always On™. This role leads the deployment of effective processes, technology, and delivery to drive continuous improvement, service excellence, and employee engagement around our Service program. Success requires strong collaboration with internal teams and external partners, performance management against key service metrics, and proven leadership experience in service-based operations. This role is highly customer-facing and serves as a primary point of contact for key healthcare partners—ensuring their needs are understood, expectations are met, and issues are resolved with urgency and professionalism. What You’ll Do: As a Service Program Manager, you will collaborate with all functions that influence or impact the delivery of our service-based commitments with the charge to deliver a differentiated and exceptional customer experience, every request. This includes, but is not limited to: Service Management: Overseeing the service request process, both preventative and corrective, for the assigned account. This
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