Medtronic
ServiceProgramManager
“Service Program Manager at Medtronic. Skills: project management, program leadership, business process improvement, service design, global service strategy, service delivery, continuous improvement. manage a variety of complex projects and programs to deliver key business strategies and initiatives. work across functions, departments, business units, and geographies utilizing project management and program leadership skills to shape our business”
What You'll Achieve.
increase both internal and external customer satisfaction; drive business growth objectives
Industry & Context.
Ability to solve highly complex problems across multiple business functions; Independent thinker with the ability to take both a commercial and operational view of complex situations
What They're Looking For.
Must Have
Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience, PMP Certification (or ability to attain within 1 year), 3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines, written and verbal communication skills, Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets), 3+ years of experience leading diverse and complex projects and programs, Independent thinker with the ability to take both a commercial and operational view of complex situations, Ability to solve highly complex problems across multiple business functions
What You'll Do.
manage a variety of complex projects and programs to deliver key business strategies and initiatives
work across functions
and geographies utilizing project management and program leadership skills to shape our business
drive key initiatives to increase both internal and external customer satisfaction
and ultimately deliver service-related projects and programs
Lead cross-functional teams for Service projects and programs for the Digital Technologies operating unit
with a particular focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships
Providing service design input on new product development projects
Developing and implementing global service strategy for existing and new products
Developing and implementing processes across Service to standardize and drive consistency
Partnering with cross-functional
global teams to define
and monitor processes and systems to improve service delivery for both internal and external customers
driving and escalating project statuses
and successes through effective communication with team members
Effectively meeting milestones and deadlines in an autonomous environment
Becoming a service business expert and applying that knowledge to educate and mentor others
Applying broad business acumen
including financial modeling
and other cost-benefit tools
Learning and applying a understanding of the Service business
and clinical applications
Learning and applying a understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives
Leading and participating in continuous improvement activities across the Service organization
Enforcing quality standards within every project and all day-to-day activities
How You'll Work.
Team & Collaboration
work across functions, departments, business units, and geographies; Lead cross-functional teams; Partnering with cross-functional, global teams; communication with team members, stakeholders, and upper management
Communication Scope
written and verbal communication skills
Process & Methodology
project management, program leadership, plan, initiate, monitor, track, and ultimately deliver service-related projects and programs, leading diverse and complex projects and programs
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