Medtronic
ServiceProgramManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Program Manager at Medtronic. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, project management, program leadership. manage a variety of complex projects and programs to deliver key business strategies and initiatives. work across functions, departments, business units, and geographies utilizing project management and program leadership skills”
What You'll Achieve.
deliver key business strategies and initiatives; increase both internal and external customer satisfaction; drive business growth objectives
Industry & Context.
Ability to solve highly complex problems across multiple business functions; Independent thinker with the ability to take both a commercial and operational view of complex situations
What They're Looking For.
Must Have
Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience, PMP Certification (or ability to attain within 1 year), 3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines, written and verbal communication skills, Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets), 3+ years of experience leading diverse and complex projects and programs, Independent thinker with the ability to take both a commercial and operational view of complex situations, Ability to solve highly complex problems across multiple business functions
What You'll Do.
manage a variety of complex projects and programs to deliver key business strategies and initiatives
work across functions
and geographies utilizing project management and program leadership skills
drive key initiatives to increase both internal and external customer satisfaction
and ultimately deliver service-related projects and programs
lead cross-functional teams for Service projects and programs
focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships
provide service design input on new product development projects
develop and implement global service strategy for existing and new products
develop and implement processes across Service to standardize and drive consistency
partner with cross-functional
global teams to define
and monitor processes and systems to improve service delivery
drive and escalate project statuses
meet milestones and deadlines in an autonomous environment
become a service business expert and apply that knowledge to educate and mentor others
apply broad business acumen
including financial modeling
and other cost-benefit tools
learn and apply an understanding of the Service business
and clinical applications
learn and apply an understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives
lead and participate in continuous improvement activities across the Service organization
enforce quality standards within every project and all day-to-day activities
How You'll Work.
Team & Collaboration
work across functions, departments, business units, and geographies; lead cross-functional teams; develop mature cross-functional partnerships; partner with cross-functional, global teams; communicate with team members, stakeholders, and upper management
Communication Scope
written and verbal communication skills; effective communication with team members, stakeholders, and upper management
Process & Methodology
project management, program leadership, plan, initiate, monitor, track, and deliver projects and programs, leading diverse and complex projects and programs
Full Job Description
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. # **A Day in the Life** Embark on an exciting journey with Medtronic’s Digital Technologies Business Unit, where we are at the forefront of developing cutting-edge technology that provides real-time support to surgeons in the operating room. At Digital Technologies, we are transforming operating room experiences through advanced surgical analysis systems powered by state-of-the-art artificial intelligence. As the Service Program Manager, you will manage a variety of complex projects and programs to deliver key business strategies and initiatives. You will work across functions, departments, business units, and geographies utilizing project management and program leadership skills to shape our business. You will become an integral part of the Service organization driving key initiatives to increase both internal and external customer satisfaction. **Responsibilities may include the following and other duties may be assigned:** * Applying strong project management and program leadership skillsets to plan, initiate, monitor, track, and ultimately deliver service-related projects and programs. * Lead cross-functional teams for Service projects and programs for the Digital Technologies operating unit, with a particular focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships. * Providing service design input on new product development projects. * Developing and implementing global service strategy for existing and new products. * Developing and implementing processes across Service to standardize and drive consistency. * Partnering with cross-functional, global teams to define, implement, and monitor processes and systems to improve service delivery for both internal and
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