Rentokil PCI
Pest Control
ServicePlanner
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Planner at Rentokil PCI. Skills: Service Planning, Scheduling, Coordination. Ensure smooth and timely service delivery. Develop proficiency in company software”
What You'll Achieve.
On-time Service Planning; Data Accuracy; SCP Utilisation; Schedule Adherence; Reporting & Analysis; Cross-Team Coordination
Industry & Context.
Willing to travel occasionally
What They're Looking For.
Must Have
Minimum graduate, 1-3 years relevant experience, Basic computer skills
Nice to Have
Advanced computer skills
What You'll Do.
Ensure smooth and timely service delivery
Develop proficiency in company software
Ensure 100% active usage of Service Companion
Support digital transition
Maintain accuracy of consumption
Coordinate with IT for new users or device
Ensure error-free documentation
Adhere to ticket-based callout process
Organise daily/weekly/monthly service schedules
Prioritise planning to reduce service backlog
Ensure On-Time delivery
Liaise with Sales/Service teams for urgent visits
Resolve STOP/termination issues
Track technician-wise productivity
Track technician efficiency
Track service delivery KPIs
Provide updates on backlogs
Provide updates on critical issues
Provide updates on ageing profiles
Provide updates on complaint trends
Assist in monitoring field KPIs
Coordinate technician routing
Coordinate slot availability
Coordinate routine adjustments
Raise unresolved issues to management
Ensure leave planning
Ensure service continuity without disruption
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal team; External stakeholders; Sales teams; Service teams; Business support functions
Full Job Description
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: **Requirements** About the Role: ● The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery. ● The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. **Job Responsibilities:** ● Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP) ● Support digital transition and maintain the accuracy of consumption, TOS, and service data ● Coordinate with IT for new users or device-related issues ● Ensure error-free documentation and adherence to the ticket-based callout process ● Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints ● Prioritise planning to reduce service backlog and ensure “On-Time” delivery ● Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues ● Track technician-wise productivity, efficiency, and service delivery KPIs ● Maintain and report the SOS daily, weekly, and monthly, including GSS SOS ● Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends ● Assist AOM/OM/ABM/BM in monitoring field KPIs ● Coo
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