Rentokil Initial
Environmental Services
ServicePlanner
“Service Planner at Rentokil Initial. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc. ) requirements on a daily, weekly and monthly basis for all technicians within the branch. Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints”
What You'll Achieve.
On time service planning; Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch; Minimizing service backlog (meet our contractual obligations)
Industry & Context.
Analytical skills
Occasional Travel required within the Division
What They're Looking For.
Must Have
Minimum graduation with 1 to 3 years of relevant experience of managing team, Basic computer skills - for reporting/work management, Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues., Knowledge of territory which is handled for planning, Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies
Nice to Have
Advanced computer skills would be an added advantage, Negotiation skills would be an added advantage
What You'll Do.
Organisation of schedule and planning of all service (including contracts
etc. ) requirements on a daily
weekly and monthly basis for all technicians within the branch
Priority-wise planning of all due for Renewals visits
call outs and complaints
Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.
Manage service documentation and ensure all customer/technician’s feedback are followed up with actions
Ensure all service data from dockets
service orders and other sources is updated accurately into business systems in timely manner
Supports business transition from paper-based to system and digital-based planning
whilst upholding documentation integrity.
Review service report with OE and BM and highlight areas of concern – critical backlog and weekly trend to manager.
Reviews and provides service compliance updates daily.
Assist & help Assistant Branch Managerranch Manager in monitoring service productivity and efficiency related KPIs
Work with branch management to correct service areas distributed across the business based on annual revenue from areas
travel time & routine requirements
Any unresolved issues should be quickly elevated to the next level of management for prompt resolution
How You'll Work.
Team & Collaboration
Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.; Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues.; Coordinate with Sales for any available slots, time adjustment for new sales scheduling.; Liaise with the Operations Manager, Operations Executive, Junior Operations Coordinator, Local Service Supervisors to establish service requirements and provide information, assurance and advice as required; Communicate all service issues in a timely manner to the ABMM, Operations Manager
Communication Scope
Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues.
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