ServicePlanner

Rentokil is looking for an organised **Service Planner** with strong administrative and communication skills to join the team in Brisbane on a full-time basis. **At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.** Role can be based in Acacia Ridge or Brendale. **The core responsibilities in this role include:** * Organisation and scheduling of regular field service activities in Pest control * Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager * Organise installations and jobs for completion within divisional time frames and expectations * Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls * Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System * Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements * Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention * Maintain reporting spreadsheets within timeframes **The ideal candidate will have:** * Excellent phone etiquette * Strong written and verbal communication skills * Strong computer skills * Ability to give clear instructions * Strong collaboration skills * Strong time management skills * Previous experience in a similar role, or fast-paced office environment **Benefits of being part of the Rentokil Initial team: ** * Working for the world’s largest pest control company * Mobile phone * Employee cash incentive programs & bonuses * Comprehensive induction and