Konecranes
Machinery
ServicePlanner
“Service Planner at Konecranes. Skills: Service Planning/Scheduling, organisational ability, computer systems and programs including Word, Excel and PowerPoint, plan work effectively, work well under pressure, engage with key stakeholders, oral and written communication skills. Coordinating and executing service activities through a team of technicians while ensuring efficient scheduling, parts availability, customer communication, and operational support.. Coordinate and schedule service request”
What You'll Achieve.
ensuring efficient scheduling, parts availability, customer communication, and operational support; ensure jobs are completed safely, on time, and within budget; support efficient service execution; inventory accuracy; job profitability against budget targets; compliance requirements remain current; promote continuous improvement and safe work practices; 15% bonus based on agreed KPI's
Industry & Context.
problem-solving
based in either Hobart or Devonport, TAS
What They're Looking For.
Must Have
Minimum of 2 years’ experience in a Service Planning/Scheduling role or equivalent, High degree of organisational ability, Demonstrated experience working with various computer systems and programs including Word, Excel and PowerPoint, Ability to plan work effectively and work well under pressure, Work well both independently and in a team, Ability to effectively and productively engage with key stakeholders at all levels throughout the organisation, Superior oral and written communication skills
What You'll Do.
Coordinating and executing service activities through a team of technicians while ensuring efficient scheduling
customer communication
and operational support.
Coordinate and schedule service requests across the technician team
monitoring progress to ensure jobs are completed safely
Plan and execute scheduled service orders and notifications
including customer contact
and follow-up activities.
Liaise with customers regarding access equipment requirements (EWP/Scissor Lift hire) and arrange equipment as needed.
Create purchase orders for spare parts
and other required goods and services.
Monitor spare parts orders and delivery dates to support efficient service execution.
Track workshop equipment repairs and coordinate collection and delivery with customers.
Support preparation and management of parts for service jobs
including stock returns and inventory accuracy.
technician productivity
and job profitability against budget targets.
Ensure all service activities and job records are accurately entered and maintained within company systems.
Maintain and update customer asset information within Konecranes operating systems.
Coordinate technician travel arrangements
including accommodation and flights where required.
Support customer KPI reporting and rolling three-month forecasting for planned work and invoicing.
Assist with customer site induction records to ensure compliance requirements remain current.
Participate in branch service meetings
and HSE committee activities to promote continuous improvement and safe work practices.
Provide general administrative support to the branch as required.
How You'll Work.
Team & Collaboration
cross-functional coordination; Work well both independently and in a team; Ability to effectively and productively engage with key stakeholders at all levels throughout the organisation; Participate in branch service meetings, toolbox talks, and HSE committee activities
Communication Scope
Superior oral and written communication skills; customer communication
Process & Methodology
process management, resource planning
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