Konecranes
Machinery
ServicePlanner
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“Service Planner at Konecranes. Skills: Service Planning/Scheduling, coordinating and executing service activities, efficient scheduling, parts availability, customer communication, operational support, planning, problem-solving, building customer relationships, maintaining high safety and service standards. Coordinating and executing service activities through a team of technicians while ensuring efficient scheduling, parts availability, customer communication, and operational support.. Coordina”
What You'll Achieve.
ensuring jobs are completed safely, on time, and within budget; job profitability against budget targets; customer KPI reporting; rolling three-month forecasting for planned work and invoicing; compliance requirements remain current
Industry & Context.
problem-solving
What They're Looking For.
Must Have
Minimum of 2 years’ experience in a Service Planning/Scheduling role or equivalent., High degree of organisational ability., Demonstrated experience working with various computer systems and programs including Word, Excel and PowerPoint., Ability to plan work effectively and work well under pressure., Work well both independently and in a team., Ability to effectively and productively engage with key stakeholders at all levels throughout the organisation., Superior oral and written communication skills.
What You'll Do.
Coordinating and executing service activities through a team of technicians while ensuring efficient scheduling
customer communication
and operational support.
Coordinating and scheduling service requests across the technician team
monitoring progress to ensure jobs are completed safely
Planning and executing scheduled service orders and notifications
including customer contact
and follow-up activities.
Liaising with customers regarding access equipment requirements (EWP/Scissor Lift hire) and arrange equipment as needed.
Creating purchase orders for spare parts
and other required goods and services.
Monitoring spare parts orders and delivery dates to support efficient service execution.
Tracking workshop equipment repairs and coordinating collection and delivery with customers.
Supporting preparation and management of parts for service jobs
including stock returns and inventory accuracy.
Monitoring labour hours
technician productivity
and job profitability against budget targets.
Ensuring all service activities and job records are accurately entered and maintained within company systems.
Maintaining and updating customer asset information within Konecranes operating systems.
Coordinating technician travel arrangements
including accommodation and flights where required.
Supporting customer KPI reporting and rolling three-month forecasting for planned work and invoicing.
Assisting with customer site induction records to ensure compliance requirements remain current.
Participating in branch service meetings
and HSE committee activities to promote continuous improvement and safe work practices.
Providing general administrative support to the branch as required.
How You'll Work.
Team & Collaboration
Work well both independently and in a team.; Ability to effectively and productively engage with key stakeholders at all levels throughout the organisation.; Participate in branch service meetings, toolbox talks, and HSE committee activities.
Communication Scope
Superior oral and written communication skills; customer communication
Full Job Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. Konecranes is seeking an organised and customer-focused Service Planner to be based in either Hobart or Devonport, TAS. In this role, you will be responsible for coordinating and executing service activities through a team of technicians while ensuring efficient scheduling, parts availability, customer communication, and operational support. This is a fast-paced position suited to someone who thrives on planning, problem-solving, and building strong customer relationships while maintaining high safety and service standards. Key Responsibilities * Coordinate and schedule service requests across the technician team, monitoring progress to ensure jobs are completed safely, on time, and within budget. * Plan and execute scheduled service orders and notifications, including customer contact, reminders, bookings, and follow-up activities. * Liaise with customers regarding access equipment requirements (EWP/Scissor Lift hire) and arrange equipment as needed. * Create purchase orders for spare parts, EWPs, and other required goods and services. * Monitor spare parts orders and delivery dates to support efficient service execution. * Track workshop equipment repairs and coordinate collection and delivery with customers. * Support preparation and management of parts for service jobs, including stock returns and inventory accuracy. * Monitor labour hours, technician productivity, and job profitability against budget targets. * Ensure all service activities and job records are accurately entered and maintained within company systems. * Maintain and update customer asse
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