KONE
ServicePlanner
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Planner at KONE. Coordinate and schedule daily service. Assign work to Service Technicians”
What You'll Achieve.
service commitments are delivered on time; highest standard; operational targets; customer satisfaction; service excellence
What They're Looking For.
Must Have
customer service, coordination, scheduling roles, customer service skills, communication skills, Highly organised, excellent multitasking ability, Calm under pressure, decision-making capability
Nice to Have
Experience in the Lift Industry, Good geographical awareness of service areas
What You'll Do.
Coordinate and schedule daily service
Assign work to Service Technicians
Manage service backlogs
Maintain and update technician rosters
Respond to unplanned events
Monitor service progress
Ensure adherence to service level agreements
How You'll Work.
Team & Collaboration
work closely with Service Technicians; work closely with Service Managers; work closely with support teams
Communication Scope
communication skills
Full Job Description
**At KONE, we bring buildings to life.** Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what. **The Role** We are seeking a highly organised and customer focused **Service Planner** to join our Service Operations team. This is a central, fast paced coordination role responsible for ensuring our service commitments are delivered on time and to the highest standard. You’ll work closely with Service Technicians, Service Managers and support teams to plan, schedule, and optimise daily service activities. **Key Responsibilities** * Coordinate and schedule daily service, maintenance, and repair activities * Assign work to Service Technicians based on priority and operational needs * Manage service backlogs, open call-outs, and inspection scheduling * Maintain and update technician rosters, including after-hours coverage * Respond to unplanned events such as technician absences or urgent repairs * Monitor service progress and follow up on incomplete or interrupted work * Ensure adherence to service level agreements (SLAs) and operational targets **About You** * Previous experience in customer service, coordination, or scheduling roles * Strong customer service and communication skills * Highly organised with excellent multitasking ability * Calm under pressure with strong decision-making capability * Experience in the Lift Industry (desirable but not essential) * Good geographical awareness of service areas (preferred) **Why Join KONE?** * Competitive salary package with performance incentives. * Gateway role with development opportunities into broader sales careers * Novated Leasing, ability to purchase leave, extra super and a car space * Grow with comprehensive learning and development programs covering a wide range of professional skills * Make a direct impact on customer satisfaction and service excellence *
Applying for this Service Planner role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about KONE?
Real rants from real employees. Read before you apply.