KONE
ServicePlanner
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Planner at KONE. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service, coordination, scheduling. Coordinate and schedule daily service, maintenance, and repair activities. Assign work to Service Technicians based on priority and operational needs”
What You'll Achieve.
ensure our service commitments are delivered on time and to the highest standard; adherence to service level agreements (SLAs); meet operational targets; Make a direct impact on customer satisfaction and service excellence
Industry & Context.
decision-making capability
What They're Looking For.
Must Have
Previous experience in customer service, coordination, or scheduling roles, customer service and communication skills, Highly organised with excellent multitasking ability, Calm under pressure with decision-making capability
Nice to Have
Experience in the Lift Industry, Good geographical awareness of service areas
What You'll Do.
Coordinate and schedule daily service
and repair activities
Assign work to Service Technicians based on priority and operational needs
Manage service backlogs
and inspection scheduling
Maintain and update technician rosters
including after-hours coverage
Respond to unplanned events such as technician absences or urgent repairs
Monitor service progress and follow up on incomplete or interrupted work
Ensure adherence to service level agreements (SLAs) and operational targets
How You'll Work.
Team & Collaboration
work closely with Service Technicians, Service Managers and support teams
Communication Scope
customer service and communication skills
Full Job Description
**At KONE, we bring buildings to life.** Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what. **The Role** We are seeking a highly organised and customer focused **Service Planner** to join our Service Operations team. This is a central, fast paced coordination role responsible for ensuring our service commitments are delivered on time and to the highest standard. You’ll work closely with Service Technicians, Service Managers and support teams to plan, schedule, and optimise daily service activities. **Key Responsibilities** * Coordinate and schedule daily service, maintenance, and repair activities * Assign work to Service Technicians based on priority and operational needs * Manage service backlogs, open call-outs, and inspection scheduling * Maintain and update technician rosters, including after-hours coverage * Respond to unplanned events such as technician absences or urgent repairs * Monitor service progress and follow up on incomplete or interrupted work * Ensure adherence to service level agreements (SLAs) and operational targets **About You** * Previous experience in customer service, coordination, or scheduling roles * Strong customer service and communication skills * Highly organised with excellent multitasking ability * Calm under pressure with strong decision-making capability * Experience in the Lift Industry (desirable but not essential) * Good geographical awareness of service areas (preferred) **Why Join KONE?** * Competitive salary package with performance incentives. * Gateway role with development opportunities into broader sales careers * Novated Leasing, ability to purchase leave, extra super and a car space * Grow with comprehensive learning and development programs covering a wide range of professional skills * Make a direct impact on customer satisfaction and service excellence *
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