Spektrum
ServicePerformanceAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Performance Analyst at Spektrum. Skills: Service performance reporting, Ticket analysis, Operational data analysis. Prepare Quarterly Service Level Reports. Deliver Quarterly Service Level Reports”
Industry & Context.
Root cause analysis; Trend analysis
On-site, Some travel required, Valid National security clearance, Valid NATO Secret security clearance
What They're Looking For.
Must Have
Service management experience, Service performance reporting experience, SLA/KPI reporting experience, Ticket analysis experience, Service governance support experience, Incident analysis experience, Service Request analysis experience, Change Request analysis experience, Trend analysis experience, Root cause analysis experience, SLA performance monitoring experience, Service improvement recommendations experience, Operational reporting experience, Management reporting experience, Weekly reporting experience, Monthly reporting experience, Quarterly reporting experience, ITSM tools experience, Reporting platforms experience, Operational data retrieval experience, Operational data processing experience, Operational data analysis experience, Operational data presentation experience, Service review meetings support experience, Stakeholder briefings support experience, Governance activities support experience, Analytical skills, Problem-solving skills, Identify trends ability, Identify risks ability, Identify improvement opportunities ability, Prepare presentations ability, Prepare agendas ability, Prepare meeting materials ability, Prepare action trackers ability, Prepare management reports ability, Microsoft Excel proficiency, Power BI proficiency, Reporting databases proficiency, Data analysis tools proficiency, Reporting tools proficiency, Work independently ability, Coordinate with stakeholders ability, Coordinate with customer teams ability, Written English proficiency, Verbal English proficiency, Valid National security clearance, Valid NATO Secret security clearance
What You'll Do.
Prepare Quarterly Service Level Reports
Deliver Quarterly Service Level Reports
Prepare Weekly Status Reports
Deliver Weekly Status Reports
Gather operational data
Analyze operational data
Integrate operational data
Produce accurate reports
Support service visibility
Support performance monitoring
Support service improvement
Analyze Change Requests
Clarify Change Requests
Analyze Service Requests
Clarify Service Requests
Perform trend analysis
Deliver recommendations
Reduce resolution times
Enhance service quality
Assist operational meetings
Assist service management meetings
Prepare meeting agendas
Support Customer during meetings
Provide contextual analysis
Provide recommendations
Document action items
Provide customized management information
Provide enhanced dashboards
Provide tailored reporting
Submit Monthly Activity Report
Summarize activities completed
Summarize ongoing initiatives
Summarize encountered challenges
Summarize deviations from service plan
Prepare Quarterly Service Review Meetings
Participate in Quarterly Service Review Meetings
Discuss service improvement
How You'll Work.
Team & Collaboration
Multiple stakeholders; Customer teams
Communication Scope
Written communication; Verbal communication
Full Job Description
Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. Who we are supporting The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including: Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. The program Assistance and Advisory Service (AAS) The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides
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