Vensure Employer Solutions
SaaS
ServiceOperationsSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Operations Supervisor at Vensure Employer Solutions. Skills: Service operations, Client management, Payroll supervision. Manage client relationships. Ensure seamless service delivery”
What You'll Achieve.
Ensure timely and accurate payroll processing; Drive payroll tax notices to resolution; Successful client retention
Industry & Context.
Analyze data; Resolve issues; Analyze payroll problems; Provide resolutions
Work on-site, Regular attendance at work location, Handling documents, Lifting light office supplies
What They're Looking For.
Must Have
5+ years payroll processing, 2+ years supervisory experience, Experience with client relationship management, Experience with payroll tax notices, Experience with state and federal reporting
Nice to Have
Experience with HR technology sector
What You'll Do.
Manage client relationships
Ensure seamless service delivery
Support payroll processes
Support tax processes
Coordinate user setup
Provide user training
Facilitate client retention strategies
Act as liaison between clients and internal operations
Oversee payroll processing
Analyze data for process improvements
Provide guidance on tax requirements
Provide guidance on reporting requirements
Act as primary contact for assigned clients
Facilitate proactive intervention steps for at-risk clients
Collaborate with internal teams for retention
Collaborate with clients for retention
Collaborate with business consultants for retention
Establish and reinforce client relationships
Reinforce relationships with internal partners
Reinforce relationships with brokers
Reinforce relationships with peers
Make proactive touch points
Make service recommendations
Ensure seamless service delivery in line with SOPs
Coordinate client meetings
Review escalated issues
Discuss escalated issues
Review significant client account matters
Discuss significant client account matters
Identify gaps in client processed
Introduce new products
Introduce new services
Escalate client issues
Submit cases in Client Space
Determine annual increases to administrative fees
Recommend annual increases to administrative fees
Determine annual reductions to administrative fees
Recommend annual reductions to administrative fees
Assist with client tax account registration guidance
Provide education on payroll tax questions
Obtain clients' tax account login credentials
Manage payroll tax notices
Escalate payroll tax notices
Drive payroll tax notices to resolution
Assist with required state reporting
Provide guidance with required state reporting
Assist with required federal reporting
Provide guidance with required federal reporting
Ensure timely payroll processing
Ensure accurate payroll processing
Review processed payrolls
Resolve payroll errors
Assist the team as needed
Monitor work of Payroll Specialists
Ensure payroll accuracy
Assist in payroll calculations
Assist in deduction calculations
Maintain clear client communications
Maintain consistent client communications
Process current year voids
Process prior year voids
Resolve posted payroll errors
Analyze payroll problems
Provide appropriate resolutions
Facilitate communication regarding Payroll Associates performance
Facilitate communication regarding Service Associates performance
Recommend training areas
Assist with coaching employees
Provide feedback on team performance
Escalate client issues to Manager
Schedule weekly POD team huddles
Facilitate weekly POD team huddles
Discuss client escalations
Discuss learning opportunities
Build relationships with team members
Maintain relationships with team members
Promote relationships with team members
Build relationships with peers
Maintain relationships with peers
Promote relationships with peers
Build relationships with other company team members
Maintain relationships with other company team members
Promote relationships with other company team members
Ensure effective coordination of communications
Ensure effective coordination of services affecting clients
Assist in organizing shared team resources
Assist in maintaining shared team resources
Provide occasional backup support for payroll processing
Complete other duties as assigned
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Client collaboration; Broker collaboration; Peer collaboration; Quality Control Team; Manager collaboration
Communication Scope
Client communications; Team communications; Verbal communication; Written communication
Full Job Description
## Description We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com . Position Summary The Service Operations Supervisor is responsible for managing client relationships, ensuring the seamless delivery of services, and supporting payroll and tax-related processes. This role involves coordinating user setup and training, facilitating client retention strategies, and acting as a liaison between clients and internal operations. The Service Consultant will also oversee payroll processing, analyze data for process improvements, and provide guidance on tax and reporting requirements. Essential Duties and Responsibilities Act as the primary contact for assigned group of clients. Coordinate user set-up and provide training for client-facing web-based payroll, custom reporting software and service platforms. Facilitate proactive intervention steps for at-risk clients, collaborating with internal teams, clients, and business consultants for successful retention. Manage client accounts by establishing and reinforcing strong relationships with clients, internal partners, brokers, and peers through proactive touch points and service recommendations. Act as a liaison between clients and internal operations to ensure seamless delivery of services in line with department SOPs. Coordi
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