Ikano-Retail
Retail
ServiceOperationsSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Service Operations Specialist at Ikano-Retail. Skills: Service execution, Vendor management, Process optimization. Secure service execution at right time, quality, and. Monitor daily operations of vendors”
Industry & Context.
Solve problems
What They're Looking For.
Must Have
Advanced MS Excel software knowledge, Good analytical and follow up skills, Ability to understand, process and summarize large amounts of data in a simple way, Relevant experience in transportation and Services sourcing and operations, General knowledge of supply chains and logistics demands and processes, Experience dealing with external business partners, Ability to work independently and in a team environment, Know, understand, and integrate the eight IKEA Key Values
Nice to Have
Previous involvement in warehousing a plus
What You'll Do.
Secure service execution at right time
Monitor daily operations of vendors
Perform manual tracking numbers on vendor system
Support stores and business units to meet client
Run daily reports for internal or external use
Answer client requests with urgency
Oversee all field operations
Follow up daily with vendors on service orders
Follow up daily on special orders
Work closely with internal areas of B2B and
Optimise processes for continuous improvements
Schedule monthly meetings with TSP to provide feedback
Work closely with IKEA store CR team
Work closely with MCDC Outbound team
Work closely with Customer Contact Centre
Promote a work team environment focus on customer
How You'll Work.
Team & Collaboration
Work closely with internal areas; Work closely with IKEA store CR team; Work closely with MCDC Outbound team; Work closely with Customer Contact Centre
Communication Scope
Verbal communication; Written communication
Full Job Description
IKEA's vision is to create a better everyday life for the majority of people. We do this by offering a wide range of well-designed, functional home products at such low prices that as many people as possible have access to them. We are determined to bring a little bit of Sweden to Mexico. Purpose of the job: * Responsible to secure the service execution is done at the right time, with right quality and to the lowest possible cost. * Monitoring the daily operations of the vendors. * Perform manual tracking numbers on the vendor system to be able to process the services until the vendor is fully integrated into our system. * Support the stores and other business units to meet the client requirements related to the IKEA services offer. Responsibilities of the job: * Run daily reports for internal or external use. * Answer to client requests with a sense of urgency. * Oversee all field operations when needed. * Daily follow up with vendors of service orders (parcel, truck, assembly, returns, additional services, B2B, time slots) to ensure the fulfilment of the services. * Daily follow up on special orders and work closely with internal areas of B2B and planning hub to ensure the proper fulfilment of the services. * Optimise processes to ensure continuous improvements on the services. * Schedule monthly meetings with TSP to provide feedback. * Work closely with the IKEA store CR team, MCDC Outbound team and Customer Contact Centre to provide solutions and promote a work team environment focus on customer experience. ## Qualifications Motivation: * The IKEA values truly reflect personal values. * A desire to contribute to a positive shopping experience for our customers by organizing the services in such a way that the right quality and/or quantity is delivered at the right time. * Must have initiative to solve problems and propose improvements on the everyday work. * Passion for logistics and working in a fast paced, constantly changing retail environment. * Strong verba
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