RoadRunner Recycling Inc.
waste and recycling services
ServiceOperationsRepresentative
“Service Operations Representative at RoadRunner Recycling Inc.. Skills: Complex Service Resolution Management, Workflow and Quality Assurance, Vendor Relations & Service Coordination. Manage and resolve incoming service requests. Troubleshoot and resolve issues”
What You'll Achieve.
drive resolutions that keep customers confident and supported; upholding quality standards that define our customer experience
Industry & Context.
analytical and problem solving; Solid decision making in a timely manner; Comfort with ambiguity; ability to act without having the whole picture using sound judgment and decision-making skills; Strategic thinker with the ability to grasp the tactical details
What They're Looking For.
Must Have
authorized to work for any employer in the U. S.
Nice to Have
Bachelor’s Degree
What You'll Do.
Manage and resolve incoming service requests
Troubleshoot and resolve issues
Ensure documentation is accurate and complete
Monitor 'Unassigned' Mid-Market queue
Respond to internal communications
Maintain expert knowledge of service expectations
Serve as main point of contact for external hauling partners
Collaborate with internal teams
Communicate hauling partner information
How You'll Work.
Team & Collaboration
partnering across teams; Collaborate effectively with internal Customer Success, Sales, and Operations teams; Communicate critical hauling partner information, service changes, and final resolution details to the appropriate internal teams
Communication Scope
verbal and written communication skills is dynamic; ability to facilitate meetings
Applying for this Service Operations Representative role?
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