RoadRunner Recycling Inc.
waste and recycling services
ServiceOperationsRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Operations Representative at RoadRunner Recycling Inc.. Skills: Complex Service Resolution Management, Workflow and Quality Assurance, Vendor Relations & Service Coordination. Manage and resolve incoming service requests. Troubleshoot and resolve issues”
What You'll Achieve.
drive resolutions that keep customers confident and supported; upholding quality standards that define our customer experience
Industry & Context.
analytical and problem solving; Solid decision making in a timely manner; Comfort with ambiguity; ability to act without having the whole picture using sound judgment and decision-making skills; Strategic thinker with the ability to grasp the tactical details
What They're Looking For.
Must Have
authorized to work for any employer in the U. S.
Nice to Have
Bachelor’s Degree
What You'll Do.
Manage and resolve incoming service requests
Troubleshoot and resolve issues
Ensure documentation is accurate and complete
Monitor 'Unassigned' Mid-Market queue
Respond to internal communications
Maintain expert knowledge of service expectations
Serve as main point of contact for external hauling partners
Collaborate with internal teams
Communicate hauling partner information
How You'll Work.
Team & Collaboration
partnering across teams; Collaborate effectively with internal Customer Success, Sales, and Operations teams; Communicate critical hauling partner information, service changes, and final resolution details to the appropriate internal teams
Communication Scope
verbal and written communication skills is dynamic; ability to facilitate meetings
Full Job Description
About RoadRunner At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while delivering maximum value for our customers and communities through efficient, scalable, and sustainable waste operations. Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise, and a passion for creating a future where waste is a problem of the past™. Technology, artificial intelligence, and data‑driven strategies are the backbone of our team of waste experts, enabling us to deliver streamlined, cost‑effective, and sustainable waste and recycling services. Since RoadRunner’s founding in 2014, we’ve helped thousands of customer locations nationwide achieve an average of 10–20% savings on their monthly waste bills while improving recycling efficiency. We’re proud that RoadRunner’s industry‑leading model and people‑first culture have been recognized by the 2023 SEAL Business Sustainability Awards, Pittsburgh Business Times’ Best Places to Work (2025), and Pittsburgh Inno’s 2022 Fire Awards. Our Glassdoor reviews are fantastic (3.3/5 on 311 reviews), our CEO’s approval rating is 71%, and 65% of our reviewers would recommend working here. Our Indeed ratings have consistently improved as we’ve been expanding our teams (3.5/5 on 85 reviews) and we now have over 14K followers on LinkedIn. ***Applicants must be authorized to work for any employer in the U. S. We are unable to sponsor or take over sponsorship of an employment visa. The pay range for this role is: $21 - $24.04 per hour with 3% bonus (Remote - United States) Hours for position: 8am - 5pm EST Job Summary: As a Service Operations Representative, you are the go‑to expert ensuring our Mid‑Market customers experience seamless, reliable service long after implementation. You’ll take ownership of complex operational challenges, step in during critical moments, and drive resolutions that keep customers co
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