ServiceOperationsDirector

We are seeking a strategic and results-driven Service Operations Director to lead automation service operations supporting pharmacy fulfillment across a highly automated network. This role is critical in ensuring system reliability, optimizing performance, and enabling high-quality patient fulfillment. You will lead high-performing teams, partner cross-functionally, and drive continuous improvement in a fast-paced environment where uptime and precision are essential. **Responsibilities** * Drive automation reliability by improving uptime, reducing downtime, and enhancing overall equipment effectiveness. * Lead proactive maintenance strategies, root cause analysis, and response plans for critical production-impacting issues. * Optimize enterprise preventive maintenance programs to improve effectiveness, compliance, and efficiency. * Establish scalable support models, including after-hours coverage and escalation processes for critical issues. * Partner with operations and engineering teams to improve throughput and eliminate process bottlenecks. * Own repair and maintenance budgets, driving cost efficiency and optimizing total cost of ownership. * Strengthen vendor partnerships, service agreements, and spare parts strategies to support reliability goals. * Lead and develop multi-site teams, building strong leadership pipelines and fostering a culture of accountability and continuous improvement. * Leverage data, predictive technologies, and performance metrics to inform decisions and improve service delivery outcomes. **Qualifications** **Required Qualifications** * 8+ years of leadership experience in IT service operations, automation service, maintenance, reliability engineering, or related fields. * 5+ years of people leadership experience, including leading managers and cross-functional teams. * Experience managing multi-site service operations and supporting critical production environments. * Proven ability to manage budgets, vendors, and operational performanc