Rolls-Royce
ServiceOperationsCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Operations Coordinator at Rolls-Royce. Skills: Service Coordination, Customer Operations, Order Management, Operational Support. Deliver excellent customer service. Manage day-to-day enquiries”
Industry & Context.
Must be within reasonable commuting distance to Heybridge
What They're Looking For.
Must Have
Previous experience within service coordination, customer operations, order management, or operational support roles, Ability to manage multiple priorities within a fast-paced environment, Experience using ERP systems, Microsoft Office, MS Office, Word, Excel skills
Nice to Have
SAP system experience, Experience within engineering, manufacturing, aerospace, automotive, or technical environments, Experience with order processing, service coordination, or operational support, Level 2 qualification in Business Administration or Customer Service
What You'll Do.
Deliver excellent customer service
Manage day-to-day enquiries
Process and fulfil customer orders
Build relationships with customers
Monitor order progress
Support customer issue resolution
and hospitality arrangements
First level Export Control classification
How You'll Work.
Team & Collaboration
Build relationships with customers; Build relationships with internal teams; Build relationships with suppliers; Build relationships with service partners
Communication Scope
communication skills
Full Job Description
# **Job Description** **Service Operations Coordinator** **Heybridge** **Site based** **Full time** **Why join Rolls-Royce?** At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. As a **Service Operations Coordinator** you will provide excellent support for sales & services to a portfolio of customers and internal staff. The role is customer-facing and requires you to be reactive to issues that you are aware of before it becomes a problem for the customer. **What you will be doing:** * Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services * Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates * Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met * Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery * Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required * Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers * First level Export Control classification of spares and in service equipment **Position Qualifications:** * Previous experience within service coordination, customer operations, order management, or operational support roles, with the ability to manage multiple priorities within a fast-paced environment. * Experience using ERP system
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