KONE
ServiceOperationsCoordinator
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optimal for Entry candidates.
“Service Operations Coordinator at KONE. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service. provide specialized support to the Service Business tendered repair booking secured Quoted Repair orders in SAP. initiate invoice downpayments”
What You'll Achieve.
increase tender repair revenues; achieve business goals
Industry & Context.
100% in office during the training period, eventually transitioning to a hybrid schedule
What They're Looking For.
Must Have
2+ years of progressive and successful customer service experience, Proficient in MS Word and Excel, Well Organized, Customer service mindset
What You'll Do.
provide specialized support to the Service Business tendered repair booking secured Quoted Repair orders in SAP
initiate invoice downpayments
follow-up with customers
coordinate with Operations and customers to schedule planned repairs
Perform general office work and administrative tasks related to the ongoing service business of the branch
Maintain Technician on-call Scheduler
for overtime calls for Technicians and Supervisors
Maintain Scheduler Area Editor
Monitor Dispatch Board
Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested
Audit completeness and accuracy of KONECT Building Site notes
Provide internal Technician supports
Manage Fleet Vehicles
Assist with Invoice dispute
Manage and order Office Supplies
Reporting functions for Branch Staff Meetings
Process utility invoices
How You'll Work.
Team & Collaboration
collaborate with all levels of the organization to achieve business goals; interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication
Communication Scope
customer communication
Full Job Description
Founded in 1910 _,_[_KONE_](https://www.kone.com/en/) is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an [_innovation and sustainability_](https://www.kone.com/en/sustainability/) leader with repeated recognitions by [_Forbes_](https://www.forbes.com/companies/kone/?sh=3dd0aa0b7d27) _,_ Corporate Knights for clean capitalism and others. ## Job Overview Are you ready to make your next career move to join our team as our **Service Operations Coordinator for** KONE Americas? This role will support our Boston, MA branch. The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule. * Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis? * Are you able to collaborate with all levels of the organization to achieve business goals? * Do you thrive in areas where priorities change from time to time? * Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)? * Do you demonstrate a passion for quality and results? * Are you committed to promoting a safety culture in your team? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! **Job Duties** As our **Service Operations Coordinator** ,_****_ you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs. The role
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