KONE
ServiceOperationsCoordinator
“Service Operations Coordinator at KONE. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service. provide specialized support to the Service Business tendered repair booking secured Quoted Repair orders in SAP. initiate invoice downpayments”
What You'll Achieve.
increase tender repair revenues; achieve business goals
Industry & Context.
100% in office during the training period, eventually transitioning to a hybrid schedule
What They're Looking For.
Must Have
2+ years of progressive and successful customer service experience, High School education or equivalent, Proficient in MS Word and Excel, Well Organized, Customer service mindset
What You'll Do.
provide specialized support to the Service Business tendered repair booking secured Quoted Repair orders in SAP
initiate invoice downpayments
follow-up with customers
coordinate with Operations and customers to schedule planned repairs
Perform general office work and administrative tasks related to the ongoing service business of the branch
Maintain Technician on-call Scheduler
for overtime calls for Technicians and Supervisors
Maintain Scheduler Area Editor
Monitor Dispatch Board
Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested
Audit completeness and accuracy of KONECT Building Site notes
Provide internal Technician supports
Manage Fleet Vehicles
Assist with Invoice dispute
Manage and order Office Supplies
Reporting functions for Branch Staff Meetings
Process utility invoices
How You'll Work.
Team & Collaboration
collaborate with all levels of the organization to achieve business goals; interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication
Communication Scope
customer communication
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