Delivery Hero
Internet
ServiceOperationsCoordinator
Neural analysis suggests this role is
optimal for entry candidates.
“Service Operations Coordinator at Delivery Hero. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service, communication. Handle daily service operations tasks to support overall team goals and ensure service levels are met.. Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.”
What You'll Achieve.
ensure service levels are met; contribute to operational targets by maintaining accuracy, speed, and quality; ensure resolution and process improvement; improving service effectiveness; ensure operational alignment and transparency; effectively carry out tasks; efficient resolution of customer requests; providing accurate and timely service to the customers
Industry & Context.
Escalate complex operational issues and follow up to ensure resolution and process improvement.; problem-solving mindset; Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.; Handle complaints and provide appropriate solutions and alternatives within the allocated time.
mandatory in-person training, spread across one month from our office., full attendance is required., flexible and willing to work across daytime, evenings, weekends, and holidays.
What They're Looking For.
Must Have
communication skills in English and Swedish, both written and verbal, Comfortable using tools such as Google Workspace or Microsoft Office, attention to detail and ability to follow through on tasks, Comfortable working in a fast-paced environment with shifting priorities, Team player with a problem-solving mindset and a willingness to learn, Basic understanding of service metrics and operational KPIs
Nice to Have
preferably within e-commerce, quick commerce, or tech industries, Familiarity with CRM, ticketing, or operations platforms is a plus, Experience with reporting, dashboards, or using data to guide decisions is a plus, Knowledge of COPC, Six Sigma, or SQL is a bonus but not required
What You'll Do.
Handle daily service operations tasks to support overall team goals and ensure service levels are met.
Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy
Escalate complex operational issues and follow up to ensure resolution and process improvement.
Maintain process documentation and support standard operating procedure (SOP) adherence.
Support implementation of new initiatives and process changes aimed at improving service effectiveness.
Communicate clearly with internal stakeholders and external partners to ensure operational alignment and transparency.
Stay informed on relevant tools
and product updates to effectively carry out tasks.
Provide timely updates on tasks
and outcomes to team leads and relevant stakeholders.
Assist customers with their issues with excellent customer service.
Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
Listen attentively to customer needs/concerns and demonstrate empathy while maximising the opportunity to build rapport with the customer.
Perform proactive follow-up with other support team members to ensure efficient resolution of customer requests.
Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
Handle complaints and provide appropriate solutions and alternatives within the allocated time.
Work on personal and team goals as part of a dynamic team in a fast-paced environment.
How You'll Work.
Team & Collaboration
Collaborate closely with internal teams and BPO partners to contribute to a culture of operational excellence and continuous improvement.; Contribute to a positive and collaborative team environment that reflects foodora’s values.; Communicate clearly with internal stakeholders and external partners to ensure operational alignment and transparency.; Provide timely updates on tasks, blockers, and outcomes to team leads and relevant stakeholders.; Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.; Perform proactive follow-up with other support team members to ensure efficient resolution of customer requests.; Work on personal and team goals as part of a dynamic team in a fast-paced environment.
Communication Scope
communication skills in English and Swedish, both written and verbal; Communicate clearly with internal stakeholders and external partners
Full Job Description
foodora is part of the Delivery Hero Group, which is the world's pioneering delivery platform. Our mission is to provide a fantastic ordering experience – fast, simple, and right to the door. We operate in more than 70 countries worldwide. The Delivery Hero Group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock index. We're looking for full-time Service Operations stars to join our team! At foodora, we (almost) never sleep — we’re open every day from 10:00 to 22:00, including weekends and public holidays. That means we need team members who are flexible and willing to work across daytime, evenings, weekends, and holidays. In this role, you will play a key part in delivering efficient, high-quality support to customers and partners while ensuring adherence to established processes and service standards. You’ll collaborate closely with internal teams and BPO partners to contribute to a culture of operational excellence and continuous improvement. Your journey begins with mandatory in-person training, spread across one month from our office. The next training starts on 15th of June, and full attendance is required. What You’ll Do * Handle daily service operations tasks to support overall team goals and ensure service levels are met. * Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality. * Escalate complex operational issues and follow up to ensure resolution and process improvement. * Maintain process documentation and support standard operating procedure (SOP) adherence. * Support implementation of new initiatives and process changes aimed at improving service effectiveness. * Contribute to a positive and collaborative team environment that reflects foodora’s values. * Communicate clearly with internal stakeholders and external partners to ensure operational alignment and transparency. * Stay informed on relevant tools,
Applying for this Service Operations Coordinator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Delivery Hero?
Real rants from real employees. Read before you apply.