Quantexa

Technology

ServiceOperationsAnalyst

€35–48k ~AI est. Malaga, Spain FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Service Operations Analyst at Quantexa. Skills: Service Operations, Financial metrics, Resource management. Act as point of contact. Serve as primary liaison”

What You'll Achieve.

Meet annual organizational objectives; Driving profitability; Driving growth objectives

Industry & Context.

Technology

What They're Looking For.

Must Have

2 years Professional Services experience, Demonstrated understanding of resource planning, Proven experience in financial analysis, Stakeholder management skills

Nice to Have

Experience building and interpreting reports and dashboards using common BI/reporting tools

What You'll Do.

Act as point of contact

Serve as primary liaison

Build and maintain relationships

Facilitate cross-functional meetings

Navigate negotiations

Apply conflict resolution skills

Support continuous process improvement

Maintain high data quality standards

Own monitoring of key financial metrics

Identify financial risks

Communicate risks and recommended actions

Provide regular financial reporting

Ensure adherence to budget management protocols

Collaborate with finance teams

Monitor and analyse budget movements

Engage with project managers

Identify cost optimization opportunities

Support resource management planning

Summarize project resourcing requirements

Communicate project resourcing requirements

Analyse resource requirements

Offer recommended solutions

Support capacity planning

Support demand forecasting

How You'll Work.

Team & Collaboration

Delivery Teams; SO Leadership; Internal stakeholders; External stakeholders; Finance teams; Project managers

Communication Scope

Financial reporting

Full Job Description

What we’re all about. Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our clients to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 50+ nationalities, creating a sense of belonging for all. We're heading in one direction, the future. We’d love you to join us. The Opportunity The Service Operations function is the operational arm of our professional services department, serving as the information hub between operations and delivery teams. This role is fundamental in meeting our annual organizational objectives. In this role, you will be the right-hand team member to the Service Operations EMEA Lead, working hand-in-hand on key operational areas while developing ownership of key SO activities in our supportive, inclusive, and relaxed hybrid team environment. Key Responsibilities Stakeholder Management & Cross Functional Collaboration - Act as point of contact to our Delivery Teams in your region, serving as primary liaison between project managers and SO Leadership - Build and maintain strong relationships with diverse internal & external stakeholders, facilitating cross-functional meetings where needed - Navigate negotiations and complex conversations with project managers, understanding their specific requirements while finding mutually beneficial solutions - Apply effective conflict resolution and negotiation skills while balancing competing priorities and various constraints Project Administration, Financial, Data & Process Excellence - Support the company and SO Regional Lead in driving c

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