Quantexa
Technology
ServiceOperationsAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Operations Analyst at Quantexa. Skills: Service Operations, Financial metrics, Resource management. Act as point of contact. Serve as primary liaison”
What You'll Achieve.
Meet annual organizational objectives; Driving profitability; Driving growth objectives
Industry & Context.
What They're Looking For.
Must Have
2 years Professional Services experience, Demonstrated understanding of resource planning, Proven experience in financial analysis, Stakeholder management skills
Nice to Have
Experience building and interpreting reports and dashboards using common BI/reporting tools
What You'll Do.
Act as point of contact
Serve as primary liaison
Build and maintain relationships
Facilitate cross-functional meetings
Navigate negotiations
Apply conflict resolution skills
Support continuous process improvement
Maintain high data quality standards
Own monitoring of key financial metrics
Identify financial risks
Communicate risks and recommended actions
Provide regular financial reporting
Ensure adherence to budget management protocols
Collaborate with finance teams
Monitor and analyse budget movements
Engage with project managers
Identify cost optimization opportunities
Support resource management planning
Summarize project resourcing requirements
Communicate project resourcing requirements
Analyse resource requirements
Offer recommended solutions
Support capacity planning
Support demand forecasting
How You'll Work.
Team & Collaboration
Delivery Teams; SO Leadership; Internal stakeholders; External stakeholders; Finance teams; Project managers
Communication Scope
Financial reporting
Full Job Description
What we’re all about. Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our clients to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 50+ nationalities, creating a sense of belonging for all. We're heading in one direction, the future. We’d love you to join us. The Opportunity The Service Operations function is the operational arm of our professional services department, serving as the information hub between operations and delivery teams. This role is fundamental in meeting our annual organizational objectives. In this role, you will be the right-hand team member to the Service Operations EMEA Lead, working hand-in-hand on key operational areas while developing ownership of key SO activities in our supportive, inclusive, and relaxed hybrid team environment. Key Responsibilities Stakeholder Management & Cross Functional Collaboration - Act as point of contact to our Delivery Teams in your region, serving as primary liaison between project managers and SO Leadership - Build and maintain strong relationships with diverse internal & external stakeholders, facilitating cross-functional meetings where needed - Navigate negotiations and complex conversations with project managers, understanding their specific requirements while finding mutually beneficial solutions - Apply effective conflict resolution and negotiation skills while balancing competing priorities and various constraints Project Administration, Financial, Data & Process Excellence - Support the company and SO Regional Lead in driving c
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