Encora
Software and Digital Engineering
ServiceNowEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Now Engineer at Encora. Skills: ServiceNow ITSM, CMDB, ITAM, workflow development, scripting. Configure and support ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Service Catalog. Manage and maintain CMDB health, governance, and data relationships”
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
hands-on experience in ServiceNow ITSM, Good experience managing CMDB and CI relationship mapping, Experience in ITAM including hardware and software asset management, Hands-on experience in ServiceNow workflow development and scripting, Familiarity with ITIL processes and enterprise IT operations
Nice to Have
Knowledge of Discovery, IntegrationHub, MID Server, or APIs is preferred
What You'll Do.
Configure and support ServiceNow ITSM modules such as Incident
Manage and maintain CMDB health
and data relationships
Support ITAM processes including hardware/software asset lifecycle management
and compliance tracking
and automation within ServiceNow
Support ServiceNow integrations with monitoring
and third-party enterprise tools
Perform platform upgrades
and production support activities
Ensure adherence to ITIL processes and ServiceNow best practices
Prepare technical documentation and provide operational support when required
How You'll Work.
Team & Collaboration
Work closely with infrastructure, security, operations, and business teams to gather requirements and implement solutions
Communication Scope
stakeholder communication
Full Job Description
Service Now Engineer Important Information Location: Singapore Key Responsibilities Configure and support ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Service Catalog. Manage and maintain CMDB health, governance, and data relationships. Support ITAM processes including hardware/software asset lifecycle management, discovery, and compliance tracking. Develop workflows, business rules, integrations, UI policies, and automation within ServiceNow. Work closely with infrastructure, security, operations, and business teams to gather requirements and implement solutions. Support ServiceNow integrations with monitoring, discovery, and third-party enterprise tools. Perform platform upgrades, enhancements, troubleshooting, and production support activities. Ensure adherence to ITIL processes and ServiceNow best practices. Prepare technical documentation and provide operational support when required. Key Requirements Strong hands-on experience in ServiceNow ITSM. Good experience managing CMDB and CI relationship mapping. Experience in ITAM including hardware and software asset management. Hands-on experience in ServiceNow workflow development and scripting. Knowledge of Discovery, IntegrationHub, MID Server, or APIs is preferred. Familiarity with ITIL processes and enterprise IT operations. Good stakeholder communication and problem-solving skills. About Encora Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality
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