VAM Systems
Information Technology And Services
ServiceMapping-ITSMConsultant
Neural analysis suggests this role is
optimal for executive candidates.
“Service Mapping - ITSM Consultant at VAM Systems. Skills: Service Mapping, ITSM, ServiceNow Discovery. Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform. Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure”
What You'll Achieve.
ensure accurate relationships between applications, services, and infrastructure
Industry & Context.
problem-solving skills; Ability to analyze complex service dependencies and present clear visual service maps
What They're Looking For.
Must Have
Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping), understanding of CMDB structure, CI classes, and relationships, Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms), Experience troubleshooting discovery probes, patterns, and integrations, Ability to analyze complex service dependencies and present clear visual service maps, problem-solving skills with attention to detail, Excellent communication and collaboration skills
Nice to Have
ServiceNow Discovery and Service Mapping
What You'll Do.
and maintain Service Mapping and Discovery tools within the ITSM platform
Create and maintain service maps to ensure accurate relationships between applications
How You'll Work.
Team & Collaboration
collaboration skills
Communication Scope
Excellent communication skills
Full Job Description
We are currently looking for Service Mapping - ITSM Consultant for our Qatar operations Required Qualifications & Skills • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience). • Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping). • Strong understanding of CMDB structure, CI classes, and relationships. • Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms). • Experience troubleshooting discovery probes, patterns, and integrations. • Ability to analyze complex service dependencies and present clear visual service maps. • Strong problem-solving skills with attention to detail. • Excellent communication and collaboration skills. Key Responsibilities • Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform. • Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure. Joining time frame: 2 weeks (maximum 1 month)
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