VAM Systems

Information Technology And Services

ServiceMapping-ITSMConsultant

Doha, Qatar FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for executive candidates.

The Brief

“Service Mapping - ITSM Consultant at VAM Systems. Skills: Service Mapping, ITSM, ServiceNow Discovery. Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform. Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure”

What You'll Achieve.

ensure accurate relationships between applications, services, and infrastructure

Industry & Context.

Information Technology And Services
Problems you'll solve

problem-solving skills; Ability to analyze complex service dependencies and present clear visual service maps

What They're Looking For.

Must Have

Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping), understanding of CMDB structure, CI classes, and relationships, Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms), Experience troubleshooting discovery probes, patterns, and integrations, Ability to analyze complex service dependencies and present clear visual service maps, problem-solving skills with attention to detail, Excellent communication and collaboration skills

Nice to Have

ServiceNow Discovery and Service Mapping

What You'll Do.

and maintain Service Mapping and Discovery tools within the ITSM platform

Create and maintain service maps to ensure accurate relationships between applications

How You'll Work.

Team & Collaboration

collaboration skills

Communication Scope

Excellent communication skills

Full Job Description

We are currently looking for Service Mapping - ITSM Consultant for our Qatar operations Required Qualifications & Skills • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience). • Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping). • Strong understanding of CMDB structure, CI classes, and relationships. • Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms). • Experience troubleshooting discovery probes, patterns, and integrations. • Ability to analyze complex service dependencies and present clear visual service maps. • Strong problem-solving skills with attention to detail. • Excellent communication and collaboration skills. Key Responsibilities • Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform. • Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure. Joining time frame: 2 weeks (maximum 1 month)

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