ServiceManager,OfficeTech(ITSupport)

The Klick Group— comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do. About our Office Tech Team Office Tech is the team behind the technology experience at Klick. We help Klicksters stay connected, productive, secure, and ready to do their best work—wherever work happens. Our Fixanators work from the Tech Lounge, a welcoming support space that’s part help desk, part hangout, and unmistakably Klick. It’s where Klicksters can get help, ask questions, and connect with a team that believes technology support should feel approachable, human, and helpful. We’re not the department of “no.” We’re here to make things work, make them better, and create a technology experience built on reliable systems, thoughtful service, and continuous improvement. The Service Manager leads our day-to-day IT help desk and directly manages our Fixanators — the front-line team that supports every Klickster across devices, access, applications, collaboration tools, and workplace technology. The Service Manager makes sure people get timely, helpful, human support while building the habits, systems, reporting, and team culture that allow service quality to scale as Klick grows. The Service Manager is also responsible for the Tech Lounge experience. This space will be your team's home base and one of the most visible expressions of Office Tech culture. You will help keep it welcoming, useful, organized, energetic, and