BEUMER Group
intralogistics
ServiceManager,CustomerSupport
“Service Manager, Customer Support at BEUMER Group. Skills: Customer Support, Service Delivery, Operational Performance, Process Improvement. Manage daily customer support and service operations. Ensure adherence to SLAs”
What You'll Achieve.
ensure timely, high-quality service delivery; customer satisfaction; meet service-level agreements; improve operational efficiency; resolve customer issues; contract performance; uptime and cost reporting
Industry & Context.
problem-solving and organizational skills
Travel rate: 25%, also as required by business needs.
What They're Looking For.
Must Have
5–8+ years of experience in customer support or service operations, 2–4+ years in a supervisory or management role, Experience in a service-driven or technical support environment, customer service and escalation management skills, Excellent communication and interpersonal skills, problem-solving and organizational skills, Experience with CRM and service management tools, Data-driven mindset with KPI and reporting experience
Nice to Have
preferably in the intralogistics industry
What You'll Do.
Manage daily customer support and service operations
Ensure adherence to SLAs
Act as a point of escalation
Drive a customer-centric culture
Run service delivery and contract performance
Track and report service KPIs
Identify trends and root causes
Implement corrective actions
Drive cost control and P&L
Improve customer support workflows
and SOPs are accurate
Manage and optimize use of CRM
and service management systems
and process compliance
How You'll Work.
Team & Collaboration
Partner with Field Service, Spare Parts, Logistics, Engineering, and Quality teams; Collaborate with Sales and Account Management
Communication Scope
Excellent communication and interpersonal skills
Applying for this Service Manager, Customer Support role?
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