STOW Group
Machinery
ServiceManagerBenelux
“Service Manager Benelux at STOW Group. Skills: end-to-end performance across the Benelux region, services delivered efficiently, profitably, and in line with customer expectations, driving continuous improvement, leading and developing a team, ensuring high-quality service delivery, owning and managing the Service P &L, driving service growth, monitoring and improving KPIs & SLAs, structuring and optimizing processes, tools, and ways of working, acting as a key interface with customers, ensuring”
What You'll Achieve.
Reliable and high-quality service delivery; Improved service profitability and efficiency; customer satisfaction and retention; Structured and scalable service organization
Industry & Context.
solution-driven
Occasional travel required
What They're Looking For.
Must Have
Minimum 8–10 years of experience in service, maintenance, or technical operations, Proven experience in team management and service organization, understanding of industrial systems (mechanical / electrical / automation), Experience managing budgets, KPIs, and service performance, Ability to combine technical understanding with business mindset, customer-facing and communication skills, Structured, solution-driven, and results-oriented mindset, Dutch and English are mandatory
Nice to Have
Other languages are a plus
What You'll Do.
Lead and scale after-sales service activities across the Benelux region
Ensure services are delivered efficiently
and in line with customer expectations
Drive continuous improvement
Lead and develop a team of service technicians
and back-office profiles
Ensure high-quality service delivery (maintenance
Own and manage the Service P &L (budget
Drive service growth through maintenance contracts and value-added services
Monitor and improve KPIs & SLAs (response time
customer satisfaction)
Structure and optimize processes
Act as a key interface with customers
ensuring relationships and technical credibility
Ensure compliance with QSHE standards and continuous improvement initiatives
How You'll Work.
Team & Collaboration
Lead and develop a team of service technicians, coordinators, and back-office profiles; Act as a key interface with customers; Working closely together with other rack stars in an open and enthusiastic culture
Communication Scope
customer-facing and communication skills
Process & Methodology
High-quality, competitive and technically sound offers, Increased conversion rate on complex projects, Early identification and control of project risks
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