Zeeco
Field Service
ServiceManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Manager at Zeeco. Skills: process management, cross-functional coordination, vendor/stakeholder management. Create and maintain technician schedules. Ensure technicians are assigned appropriately”
What You'll Achieve.
eliminate scheduling breakdowns; miscommunication; inventory issues; incomplete service records; maintaining a safety-first culture; regulatory compliance; readiness, coordination, and performance of service technicians; safety and compliance as the top priority; service job is unsafe, late, poorly planned, understaffed, lacks parts, or is improperly documented; Technicians consistently arrive on time, prepared, and compliant with safety requirements; Jobs are executed safely, on schedule, and with minimal rework; Required parts and safety equipment are available prior to job start; Time entries and service documentation are accurate, complete, and timely; Safety issues are identified, escalated, and resolved proactively; Full visibility into technician skills, certifications, and availability; Consistent, conflict-free scheduling aligned with safety requirements; Reliable job planning and parts readiness; Established communication and safety routines with technicians; Reduction in documentation, timekeeping, and compliance issues; ensuring safe and compliant service execution; technician readiness; accurate time reporting; high-quality documentation; immediate corrective action is required; proper tracking, documentation, and resolution of issues
Industry & Context.
eliminate scheduling breakdowns; miscommunication; inventory issues; incomplete service records; correcting the issue; training or competency gaps; compliance discrepancies
field service work, Permian Basin
What They're Looking For.
Must Have
Zeeco safety, quality, and operational standards, safety and compliance, technician capability, safety requirements, job hazards, skill level, certifications, Zeeco policies, job expectations, procedures, timekeeping, Zeeco HSE requirements, job scope, hazards, required controls, training or competency gaps, required parts, tools, safety equipment, inventory, compliance documentation, safety procedures, unsafe conditions, non-compliance, field safety, quality, execution issues, technicians, jobs, safety, scope information, technicians, accurate time entries, job performed, service tickets, approved service scope, documentation, compliance discrepancies, Zeeco’s safety-first culture, Zeeco policies, procedures, HSE standards, regulatory requirements, unsafe conditions, non-compliant, safety incidents, near misses, procedural violations, corrective actions
What You'll Do.
Create and maintain technician schedules
Ensure technicians are assigned appropriately
Adjust schedules proactively
Hold technicians accountable
Maintain final approval authority
Ensure technicians are trained
Confirm technicians understand job scope
Identify training or competency gaps
Prevent technicians from being assigned
Review upcoming service jobs
Verify parts are pulled from inventory
Ensure jobs do not proceed
Spend time in the field
Exercise stop-work authority
Serve as the escalation point
Maintain clear and consistent communication
Ensure proper handoff of job
Ensure technicians understand where they are going
Verify technician time entries
Ensure time submitted matches
Review service tickets for accuracy
or compliance discrepancies
How You'll Work.
Team & Collaboration
cross-functional coordination; collaboration
Communication Scope
Communication & Operational Handoffs; Maintain clear and consistent communication; Clarify expectations to eliminate assumptions or miscommunication; Ensure technicians understand where they are going, what they are doing, hazards involved, and what success looks like; Open and ongoing communication
Full Job Description
## Description Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts. The Service Manager is responsible for ensuring field service work is properly planned, staffed, supplied, executed, and documented in full compliance with Zeeco safety, quality, and operational standards. This role exists to eliminate scheduling breakdowns, miscommunication, inventory issues, and incomplete service records while maintaining a safety-first culture and regulatory compliance across all service activities. Primary Accountability The Service Manager is accountable for the readiness, coordination, and performance of service technicians and service jobs within the Permian Basin, with safety and compliance as the top priority. Bottom line: If a service job is unsafe, late, poorly planned, understaffed, lacks parts, or is improperly documented, this role owns identifying, stopping if necessary, and correcting the issue. Core Responsibilities 1. Technician Scheduling & Utilization Create and maintain technician schedules based on job priority, scope, technician capability, and safety requirements Ensure technicians are assigned appropriately for job hazards, skill level, and certifications Adjust schedules proactively when priorities, job scopes, or safety conditions change Hold technicians accountable for punctuality, preparedness, and compliance with Zeeco policies Maintain final approval authority on technician assignments and schedule changes 2. Technician Training, Safety & Readiness Ensure technicians are trained on job expectations, procedures, timekeeping, and Zeeco HSE requirements Confirm technicians understand job scope, hazards, and required controls before dispatch Identify training or competency gaps and in
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