UOB
Banking
ServiceManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Manager at UOB. Skills: Service Excellence, Customer Experience, Digital Advocacy, Compliance, Operational Control. Attend to customers professionally, manage their queries, and direct them to the appropriate channels.. Handle customer requests promptly and accurately to meet their needs.”
What You'll Achieve.
Drive service excellence culture.; Support branch service delivery.; Support business activities.; Monitor and support the branch’s referral and digital performance indicators.
Industry & Context.
What They're Looking For.
Must Have
Attend to customers professionally, Manage customer queries, Direct customers to the appropriate channels, Handle customer requests promptly and accurately, Respond to and fulfil customer inquiries with first contact resolution or follow-through, Build rapport with customers through positive interactions and delivering excellent service, Advise, promote, and educate customers on adopting digital and self-service platforms, Act as Service and Digital Champion to support branch service delivery, Lead communication on service-related matters, including briefings, updates, and service quality standards, Build and develop staff competencies in Service & Digital through coaching and experience sharing, Spearhead branch service initiatives and campaigns to drive service excellence culture, Project a professional image at all times through high standards of personal grooming, Participation in projects and attachments to Learning Journeys – when required, Handle account opening according to stipulated processes, guidelines, and regulatory requirements, Exercise vigilance in daily operations and highlight any unusual or suspicious transactions, Comply with all operational controls, regulatory requirements, and audit procedures, Perform operational tasks and daily branch operations as required to support compliance and efficiency, Support and perform customer acquisition onsite and offsite through CEP and other programs to onboard customers, Identify opportunities to promote and cross-sell the Bank’s products and services, Act as Product and Digital Champion to support business activities in collaboration with Business Units, Monitor and support the branch’s referral and digital performance indicators
What You'll Do.
Attend to customers professionally
and direct them to the appropriate channels.
Handle customer requests promptly and accurately to meet their needs.
Respond to and fulfil customer inquiries with first contact resolution or follow-through where required.
Build rapport with customers through positive interactions and delivering excellent service.
and educate customers on adopting digital and self-service platforms.
Act as Service and Digital Champion to support branch service delivery.
Lead communication on service-related matters
and service quality standards.
Build and develop staff competencies in Service & Digital through coaching and experience sharing.
Spearhead branch service initiatives and campaigns to drive service excellence culture.
Project a professional image at all times through high standards of personal grooming.
Participation in projects and attachments to Learning Journeys – when required.
Handle account opening according to stipulated processes
and regulatory requirements.
Exercise vigilance in daily operations and highlight any unusual or suspicious transactions.
Comply with all operational controls
regulatory requirements
and audit procedures.
Perform operational tasks and daily branch operations as required to support compliance and efficiency.
Support and perform customer acquisition onsite and offsite through CEP and other programs to onboard customers.
Identify opportunities to promote and cross-sell the Bank’s products and services.
Act as Product and Digital Champion to support business activities in collaboration with Business Units.
Monitor and support the branch’s referral and digital performance indicators.
How You'll Work.
Team & Collaboration
Act as Service and Digital Champion to support branch service delivery.; Lead communication on service-related matters, including briefings, updates, and service quality standards.; Build and develop staff competencies in Service & Digital through coaching and experience sharing.; Act as Product and Digital Champion to support business activities in collaboration with Business Units.
Communication Scope
Lead communication on service-related matters, including briefings, updates, and service quality standards.
Full Job Description
**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** **Service Excellence & Customer Experience** * Attend to customers professionally, manage their queries, and direct them to the appropriate channels. * Handle customer requests promptly and accurately to meet their needs. * Respond to and fulfil customer inquiries with first contact resolution or follow-through where required. * Build rapport with customers through positive interactions and delivering excellent service. * Advise, promote, and educate customers on adopting digital and self-service platforms. * Act as Service and Digital Champion to support branch service delivery. * Lead communication on service-related matters, including briefings, updates, and service quality standards. * Build and develop staff competencies in Service & Digital through coaching and experience sharing. * Spearhead branch service initiatives and campaigns to drive service excellence culture. * Project a professional image at all times through high standards of personal grooming. * Participation in projects and attachments to Learning Journeys – when required. **2\. Compliance, Risk & Operational Control** * Handle account opening according to stipulated processes, guidelines, and regulatory requirements. * Exercise vigilance in daily operations and highlight a
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