TRULAND Equipment
ServiceManager
“Service Manager at TRULAND Equipment. Skills: Service operations, Process optimization, Customer satisfaction, Profit growth. Manage service operations. Optimize Service Department processes”
What You'll Achieve.
Maximize return on investment; Ensure internal customer satisfaction; Ensure external customer satisfaction; Achieve departmental goals
Industry & Context.
Adequate toolset, Valid driver's license, Driving record meets requirements
What You'll Do.
Manage service operations
Optimize Service Department processes
Ensure customer satisfaction
Grow profitable service labor sales
Exercise disciplined expense control
Engage department team members
Develop Service Department processes
Communicate Service Department processes
Enforce Service Department processes
Monitor Service Department processes
Execute service department marketing plan
Ensure achievement of departmental goals
Submit service warranty claims
Submit Product Improvement Program claims
Manage repair order system
Ensure departmental tools are in good working order
Ensure departmental equipment is in good working order
Ensure departmental vehicles are in good working order
Manage team member development activities
Manage location service department
Maintain departmental tools
Schedule departmental tools
Participate in Afterhours Support System
Maintain departmental equipment
Schedule departmental equipment
Participate in location's Afterhours Support System
Maintain departmental vehicles
Schedule departmental vehicles
Manage employee development activities
Assist with development of service personnel
Assist with training of service personnel
Complete performance reviews of service staff
How You'll Work.
Team & Collaboration
Working cooperatively in team
Communication Scope
Communicating effectively
Applying for this Service Manager role?
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