TruGreen
ServiceManager
“Service Manager at TruGreen. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Evaluate quality of service provided to customers. Develop procedures to minimize customer complaints”
What You'll Achieve.
positively impact customer retention through exceeding customer expectations; ensure service (production and sales) goals are met
Industry & Context.
Requires extensive local travel., Valid, permanent driver’s license from state of residence., Current liability auto insurance required., Must be 21 years of age by date of hire., Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job., Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., Regularly required to: Sit or stand, Walk on uneven surfaces or climb stairs for an extended period of time, Use hands and arms to handle, feel or reach, Speak and hear, Use vision abilities for close, distance, color, peripheral, depth, and focus, Lift up to 50 lbs independently, Push and pull equipment., Occasionally required to: Stoop, kneel, crouch or crawl., Noise level: Moderate to loud., Adverse Conditions: Subject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions, Subject to exposure to animals and insects, Regularly exposed to chemicals using appropriate safety equipment, Occasionally work near mechanical or moving parts.
What They're Looking For.
Must Have
Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience., 2+ years of supervisory management experience required., Requires extensive local travel., Valid, permanent driver’s license from state of residence., Current liability auto insurance required., Must be 21 years of age by date of hire., Ability to speak, read and write fluently in English is required., Must be physically located in the United States while performing this job.
Nice to Have
Bachelor’s degree and sales experience preferred
What You'll Do.
Evaluate quality of service provided to customers
Develop procedures to minimize customer complaints
Coach and develop lawn specialists and trainees
interview and select personnel
Plan and conduct new hire and on-going training
Supervise a team of technicians
Examine associate work for accuracy
Determine work procedures
Prepare work schedules
Assign and monitor duties
Prepare composite reports
Conduct daily and weekly management meetings
Ensure a safe workplace is provided
Maintain Department of Transportation files
Ensure current licensing is maintained
How You'll Work.
Team & Collaboration
Works with other managers to identify ways to reduce customer cancellations.; Maintains positive morale among personnel and actively promotes teamwork.; Expedites workflow by coordinating the sharing of information between customer and field technician.
Communication Scope
Excellent verbal and written communication skills; Ability to communicate effectively at all levels of leadership and with front line staff
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