Truck Centers, Inc.
Automotive
ServiceManager
“Service Manager at Truck Centers, Inc.. Skills: Service management, Team development, Customer satisfaction. Manage service department operations. Oversee department payroll”
What You'll Achieve.
Achieve monthly service goals
Industry & Context.
Problem-solving; Resolve service concerns
Relocation assistance
What They're Looking For.
Must Have
5+ years experience leading groups, Proven coaching and leadership, Knowledge of truck systems, Knowledge of parts, Knowledge of dealership operations, Proven ability to lead, Proven ability to develop, Proven ability to motivate, Exceptional organizational skills, Exceptional communication skills, Exceptional problem-solving skills, Experience managing budgets, Experience analyzing data, Experience driving efficiency, Proficiency with computers, Proficiency with tablets, Proficiency with MS Office, Valid driver's license, Meet insurance requirements, Participate in background check, Participate in drug screen
Nice to Have
Freightliner dealership experience, CIC Level or II training, Kaizen certification, Six Sigma Green Belt certification
What You'll Do.
Manage service department operations
Oversee department payroll
Ensure timekeeping accuracy
Ensure compliance with policies
Ensure compliance with OEM standards
Monitor shop tools condition
Monitor equipment condition
Monitor vehicles condition
Support office personnel
Train office personnel
Guide office personnel
Lead onboarding plans
Lead development plans
Handle performance reviews
Handle attendance management
Handle team accountability
Ensure timely customer communication
Ensure professional customer communication
Resolve service concerns
Collaborate with Parts
Collaborate with Sales
Oversee warranty claims
Oversee policy claims
Serve as liaison with factory reps
Build relationships with customers
Evaluate repair cycle times
Improve repair cycle times
Enhance department performance
Conduct market research
Ensure safety standards met
Ensure compliance procedures met
Set monthly service goals
Achieve monthly service goals
Support Elite Support initiatives
Stay current on OEM updates
Stay current on industry trends
Stay current on training
Grow service offerings
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Team huddles; Change Management Team
Communication Scope
Customer communication; Factory representative liaison
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