ServiceManager

**Join Our Team as a Service Manager at RateHawk!** Are you passionate about travel and tech? Do you speak English and Korean fluently? We’re looking for a Service Manager to take care of our top B2B partners in South Korea. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth. **Requirements** **What You'll Do:** * **Support Our Top Clients:** Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues. * **Keep an Eye on Things:** Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention. * **Stay in Touch:** Send regular updates to clients and check in to make sure they’re happy with how things are going. * **Track Performance:** Use tools like Tableau and SQL to monitor service metrics and prepare reports. * **Be Their Voice:** Join client meetings, listen to their needs, and make sure their voice is heard internally. * **Work as a Team:** Collaborate with ops, support, and tech teams to make service even better. **What We're Looking For:** * **Language Skills:** Advanced level of English and Korean – you’ll need to speak and write fluently. * **Ability to work with tools:** Comfortable with data and tools like CRM systems and dashboards. * **Quick Learner:** Ability to grasp new information quickly and focus on results. * **Multi-Tasker:** Capable of juggling multiple tasks and handling stress with ease. * **Empathetic:** A strong sense of empathy is essential. * **Travel Industry Experience:** Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!) **Benefits** **What We Offer:** * **Remote Work:** Work from the comfort of