Premier Truck Group
Automotive
ServiceManager
“Service Manager at Premier Truck Group. Skills: Service department management, Budget management, Staff management, Customer service. Forecast department goals. Meet department goals”
What You'll Achieve.
Meet department goals; Minimize comebacks; Confirm customer satisfaction
Industry & Context.
Solve problems; Handle customer complaints
What They're Looking For.
Must Have
Three to six years related experience, Equivalent combination of education and experience, Ability to hire personnel, Ability to manage, discipline and terminate personnel, Ability to effectively lead a team, Organization skills, Ability to multi-task, Proficient with Microsoft applications, Time Management skills, Ability to prioritize, Ability to compute rate, ratio, and percent, Ability to draw and interpret bar graphs, Ability to calculate discounts, interest, commissions, Ability to apply common sense understanding to carry out instructions, Ability to work independently, Leadership experience in service, truck automotive, or related operations, Proven ability to drive results, Proven ability to solve problems, Highly motivated, Organized, Adaptable, Exceptional attention to detail
Nice to Have
Previous Technician experience, Bachelor's degree (B. A.), Communication and team-building skills
What You'll Do.
Forecast department goals
Meet department goals
Hire service department staff
Train service department staff
Motivate service department staff
Counsel service department staff
Monitor staff performance
Prepare annual operating budget
Administer annual operating budget
Maintain reporting systems
Monitor department performance
Control department performance
Develop marketing plan
Promote repeat business
Comply with federal regulations
Comply with state regulations
Comply with local regulations
Ensure compliance with manufacturer warranty
Ensure compliance with policy procedures
Process repair orders
Facilitate technical training
Conduct technical training
Send employees to training
Monitor technicians' productivity
Monitor payroll records
Ensure availability of parts
Initial repair orders
Submit repair orders to warranty
Monitor sales on repair orders
Monitor hours on repair orders
Establish good working relationships with customers
Maintain good working relationships with customers
Encourage repeat business
Encourage referral business
Inform technicians of time allowances
Maintain high-quality service repairs
Conduct spot checks of jobs
Direct work of employees
Schedule work of employees
Keep abreast of new equipment
Keep abreast of new tools
Recommend equipment purchases
Recommend tool purchases
Establish good working relationships with schools
Maintain good working relationships with schools
Enhance personnel recruitment
Serve as liaison with factory representatives
Ensure proper care of special tools
Ensure proper storage of special tools
Ensure inventory of special tools
Update customer service files
Make customer service files available
Greet customers promptly
Give fair estimates on costs
Give fair estimates on time
Prepare pricing guides
Prepare maintenance menus
Handle customer complaints immediately
Follow dealership guidelines for complaints
Establish 24-hour follow-up with customers
Confirm customer satisfaction
Establish good working relationships with other departments
Maintain good working relationships with other departments
Comply with company regulations
Facilitate training on proper techniques
Facilitate training on policies
Facilitate training on regulations
Facilitate training on best practices
Recommend employees for training
Follow attendance standards
Follow punctuality standards
Adhere to timekeeping standards
Record time of arrival
Record time of departure
Record time of breaks
Follow lawful directions from supervisors
Uphold non-disclosure policies
Uphold confidentiality policies
Attend company meetings
How You'll Work.
Team & Collaboration
Other departments; Factory representatives; Vocational schools; Technical schools
Communication Scope
Customer communication; Staff communication
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