In Your Career
Automotive
ServiceManager
“Service Manager at In Your Career. Skills: manage customer relationships, lead and coach technicians, customer satisfaction, drive sales. Assign and schedule work duties to auto service staff according to individual skill level.. Serve all automotive service needs of customers.”
What You'll Achieve.
Ensure high teammate retention; Ensure exceptional customer satisfaction and retention; optimizing revenue generation
Industry & Context.
Problem solving - customer complaints
Must have valid automotive driver's license at all times in order to test drive customer's vehicles
What They're Looking For.
Must Have
4 years of auto service technical experience, 1 year of service manager or service writer experience, Problem solving - customer complaints, Aptitude to manage inventory, scheduling, equipment maintenance, etc., Capacity to lead and coach others, Teammate and customer/communication skills, Ability to recruit and select technicians successfully according to store requirements, Willingness to continue education and remain current in automotive repair issues, Must have valid automotive driver's license at all times in order to test drive customer's vehicles
Nice to Have
2 year degree or equivalent
What You'll Do.
Assign and schedule work duties to auto service staff according to individual skill level.
Serve all automotive service needs of customers.
Oversee the hiring and training of an effective auto service team.
Ensure high teammate retention.
Maintain compliance with quality standards.
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions
including proactive communication
Serve as the primary point of contact for customer inquiries
utilizing interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
Drive sales through proactive customer interactions
thorough vehicle inspections
and facilitation of communication between the back and front of the shop.
Provide valuable insights to the front of the shop to facilitate product and service sales
optimizing revenue generation.
How You'll Work.
Team & Collaboration
select, coach, lead, train and supervise vehicle technicians; facilitation of communication between the back and front of the shop; Provide valuable insights to the front of the shop
Communication Scope
customer/communication skills; interpersonal skills; proactive communication; issue resolution; follow-up
Applying for this Service Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about In Your Career?
Real rants from real employees. Read before you apply.