In Your Career
Retail
ServiceManager
“Service Manager at In Your Career. Skills: automotive repair knowledge, people skills, customer relationship management, team leadership, operations management. manage customer relationships. serve as a liaison between technicians and customers”
What You'll Achieve.
high teammate retention; exceptional customer satisfaction and retention; optimizing revenue generation
Industry & Context.
Problem solving - customer complaints
Must have valid automotive driver's license at all times in order to test drive customer's vehicles
What They're Looking For.
Must Have
4 years of auto service technical experience, 1 year of service manager or service writer experience, Problem solving - customer complaints, Aptitude to manage inventory, scheduling, equipment maintenance, etc., Capacity to lead and coach others, Teammate and customer/communication skills, Ability to recruit and select technicians successfully according to store requirements, Willingness to continue education and remain current in automotive repair issues, Must have valid automotive driver's license at all times in order to test drive customer's vehicles
Nice to Have
2 year degree or equivalent
What You'll Do.
manage customer relationships
serve as a liaison between technicians and customers
train and supervise vehicle technicians
assist with the purchase of parts
materials and equipment
Assign and schedule work duties to auto service staff according to individual skill level
Serve all automotive service needs of customers
Oversee the hiring and training of an effective auto service team
Ensure high teammate retention
Maintain compliance with quality standards
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions
including proactive communication
Serve as the primary point of contact for customer inquiries
utilizing interpersonal skills and automotive expertise to foster long-term relationships and loyalty
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards
Drive sales through proactive customer interactions
thorough vehicle inspections
and facilitation of communication between the back and front of the shop
Provide valuable insights to the front of the shop to facilitate product and service sales
optimizing revenue generation
How You'll Work.
Team & Collaboration
liaison between technicians and customers; facilitation of communication between the back and front of the shop
Communication Scope
customer/communication skills; proactive communication; issue resolution; follow-up; customer inquiries; feedback; concerns
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