Hy-Vee
ServiceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Merchandise management. Provide prompt, efficient, friendly customer service. Supervise and coordinate employee activities”
Industry & Context.
Solve practical problems
Medium physical work, Exert up to 50 pounds, Exert 20 pounds frequently, Exert 10 pounds constantly, Move objects, Vision correction, Depth perception, Color vision, Field of vision, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Dust exposure, Noise exposure, Temperature extremes, Equipment movement exposure, Electrical shock exposure, Chemical exposure, Solvent exposure, Fast paced environment, Purchase merchandise, Purchase supplies, Order equipment repairs, Daily contact with customers, Daily contact with employees, Daily contact with suppliers, Daily contact with vendors, Daily contact with public, Occasional contact with regulatory agencies, Access confidential information, Pre employment drug screen
What They're Looking For.
Must Have
High School or equivalent experience
Nice to Have
Two years or more of similar or related work experience
What You'll Do.
friendly customer service
Supervise and coordinate employee activities
Greet and speak to customers
Assist customers with product location
Secure products out of reach
Load or unload heavy items
Note and pass along customer suggestions
Answer telephone promptly
helpful telephone service
Act as a leader and role model
Maintain positive employee relations
Plan and adjust work schedules
Assign employees to specific duties
Follow up on assigned duties
Supervise store activities in absence of managers
Formulate pricing philosophies
Ensure proper customer service
Address specific customer issues
Evaluate employee performance
Recommend personnel actions
Train employees on safety procedures
Fill out customer accident forms
Work safely to prevent injuries
Fill out first report of injury
Compile managerial data
Store managerial data
Retrieve managerial data
Understand managerial data
Verify merchandise delivery
Ensure merchandise quality
Compare records with merchandise ordered
Train workers in store policies
Train workers in department procedures
Train workers in job duties
Ensure employee compliance with policy
Ensure employee compliance with law
Ensure employee compliance with security procedures
Ensure employee compliance with sales procedures
Ensure employee compliance with record keeping procedures
Determine ad display locations
Determine promotional display locations
Ensure product quality for demands
Ensure product quantities for demands
Confer with employees on problems
Assist in solving job performance problems
Assist in solving policy problems
Explain store services to customers
Generate additional business
Understand store accounting basics
Maintain personal hygiene adherence
Maintain dress code adherence
Adhere to company policies
Adhere to store guidelines
Report to work on time
Determine employee motivational needs
Provide appropriate employee environment
Stay current with market trends
Stay current with market information
Provide continuous education for employees
Sell merchandise to employees
Sell merchandise to customers
Issue merchandise upon requisition
Handle cash registers
Recommend cost reduction programs
Review personnel records for completeness
Review personnel records for accuracy
Review personnel records for timeliness
Understand payroll system basics
Recommend merchandise additions
Recommend merchandise deletions
Recommend shelf allocation of merchandise
Assist in other store areas
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Flexibility and teamwork
Communication Scope
Customer interaction; Telephone service
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Service Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing oth
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