Hy-Vee
ServiceManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Operations management. Provides prompt, efficient and friendly customer service. Supervises and coordinates the activities of employees”
What You'll Achieve.
Ensures proper customer service throughout the store and addresses specific customer issues.; Determines product quality and quantities to meet customer and store demands and profitability.; Generate additional business for the store.
Industry & Context.
Must have the ability to solve practical variety of variables with limited interpret instructions.; Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects., Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision., Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions., This position is exposed to dust, noise, and temperature extremes., There are possible equipment movement electrical shock, and exposure to chemicals and solvents., This is a fast paced work environment., Employment is contingent upon the successful completion of a pre employment drug screen.
What You'll Do.
efficient and friendly customer service
Supervises and coordinates the activities of employees
Maintains a positive atmosphere of friendliness and fun
Generates a friendly atmosphere by encouraging employees to greet and speak to customers
and efficient service to customers
Answers the telephone promptly and provides friendly
Performs as a leader and role model
Maintains positive employee relations
and adjusts work schedules
Assigns employees to specific duties and follows up to ensure duties are properly completed
Supervises and coordinates activities of employees in all areas of the store
Learns to formulate pricing philosophies or merchandise
Ensures proper customer service throughout the store
Addresses specific customer issues
Evaluates employee performance to recommend personnel actions
Trains and enforces safety procedures
Works safely to prevent on-the-job injuries
and understands managerial data
Verifies delivery of merchandise
Compares record with merchandise ordered
Reports discrepancies
Trains workers in store policies
department procedures
Ensures compliance of employees with established policy/law
and record keeping procedures and practices
Determines location of ad and promotional displays
Ensures product quality and quantities to meet customer and store demands and profitability
Confers with employees and assists in solving problems affecting job performance and of established policies and procedures
Explains store services to potential personal and business account customers
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Determines the motivational needs of employees and provides the appropriate environment
Stays current with market trends and information
Provides continuous education for existing store employees
Sells merchandise to company employees
customers or issues merchandise upon requisition
Recommends cost reduction programs
Assists in other areas of store as needed
Performs other job related duties and special projects as required
How You'll Work.
Team & Collaboration
Maintains a positive creates an atmosphere of friendliness and fun through flexibility and teamwork.; Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.
Communication Scope
Encouraging employees to greet and speak to providing prompt, courteous, and efficient service to customers; Answers the telephone promptly and provides friendly, helpful service to customers who call.; Explains store services to potential personal and business account customers to generate additional business for the store.
Process & Methodology
Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
Full Job Description
**Additional Considerations (if any):** **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Service Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing
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