Hy-Vee
ServiceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Merchandise management. Maintain a positive atmosphere. Generate a friendly atmosphere”
What You'll Achieve.
Ensure profitability; Generate additional business
Industry & Context.
Solve practical problems
Night shifts required, Weekend shifts required, Medium physical work, Exert up to 50 pounds, Exert 20 pounds frequently, Exert 10 pounds constantly, Move objects, Vision correction, Depth perception, Color vision, Field of vision, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Dust exposure, Noise exposure, Temperature extremes, Equipment movement, Electrical shock, Chemical exposure, Solvent exposure, Fast paced environment, Purchase merchandise, Purchase supplies, Order equipment repairs, Daily contact with customers, Daily contact with employees, Daily contact with suppliers, Daily contact with vendors, Daily contact with public, Occasional contact with regulatory agencies, Access confidential information
What They're Looking For.
Must Have
Ability to solve practical variety of variables, Ability to do arithmetic calculations, Ability to interview people, Ability to provide basic follow technical manuals, Ability to work with people
Nice to Have
Two years or more of similar or related work experience
What You'll Do.
Maintain a positive atmosphere
Generate a friendly atmosphere
Greet and speak to customers
Provide prompt customer service
Treat customers as most important
Smile and greet customers
Address customers by name
Assist customers with product location
Secure products out of reach
Load or unload heavy items
Note and pass along customer suggestions
Enhance the shopping experience
Answer the telephone promptly
Provide friendly telephone service
Maintain positive employee relations
Prepare work schedules
Adjust work schedules
Assign employees to duties
Supervise employee activities
Coordinate employee activities
Perform necessary work
Formulate pricing philosophies
Follow pricing guidelines
Ensure proper customer service
Address specific customer issues
Evaluate employee performance
Recommend personnel actions
Train safety procedures
Enforce safety procedures
Provide safe work environment
Provide healthy work environment
Fill out accident forms
Fill out first report of injury
Compile managerial data
Store managerial data
Retrieve managerial data
Understand managerial data
Verify merchandise delivery
Ensure merchandise quality
Compare record with merchandise
Train workers on policies
Train workers on procedures
Train workers on duties
Ensure employee compliance with policy
Ensure employee compliance with law
Ensure employee compliance with security
Ensure employee compliance with sales procedures
Ensure employee compliance with record keeping
Determine ad display locations
Determine promotional display locations
Ensure product quality for displays
Ensure product quantities for displays
Meet customer demands
Meet profitability demands
Confer with employees
Assist in solving job performance problems
Assist in solving policy problems
Explain store services
Generate additional business
Understand store accounting basics
Maintain personal hygiene adherence
Maintain dress code adherence
Adhere to company policies
Adhere to store guidelines
Report to work on time
Determine employee motivational needs
Provide appropriate employee environment
Stay current with market trends
Stay current with market information
Provide employee education on policies
Provide employee education on procedures
Provide employee education on duties
Sell merchandise to employees
Sell merchandise to customers
Issue merchandise upon requisition
Handle cash registers
Recommend cost reduction programs
Review personnel records
Ensure record completeness
Ensure record accuracy
Ensure record timeliness
Understand payroll system basics
Recommend merchandise additions
Recommend merchandise deletions
Recommend shelf allocation of merchandise
Assist in other store areas
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Flexibility and teamwork
Communication Scope
Customer interaction; Telephone service; Employee training; Problem solving
Full Job Description
Additional Considerations (if any): Night & Weekend Shifts Required **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Service Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggesti
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