Hy-Vee
ServiceManager
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Merchandise management. Provide prompt, efficient, friendly customer service. Supervise and coordinate employee activities”
What You'll Achieve.
Ensures that customer’s needs are met; Enhance the shopping experience; Provide a safe and healthy work environment; Generate additional business for the store; Ensure profitability
Industry & Context.
Solve practical variety of variables with limited interpret instructions; Assist in solving problems affecting job performance
Night & Weekend Shifts Required, Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision, Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions, Exposed to dust, noise, and temperature extremes, Possible equipment movement electrical shock, and exposure to chemicals and solvents, Fast paced work environment, Pre employment drug screen
What They're Looking For.
Must Have
Ability to solve practical variety of variables with limited interpret instructions, Ability to do arithmetic calculations involving fractions, decimals, and percentages, Ability to interview to obtain basic guide people to provide basic follow technical manuals and have increased contact with people
Nice to Have
Two years or more of similar or related work experience
What You'll Do.
friendly customer service
Supervise and coordinate employee activities
Maintain a positive atmosphere
Greet and speak to customers
Assist customers with needs
Answer telephone promptly
Act as a leader and role model
Plan and adjust work schedules
Assign employees to duties
Formulate pricing philosophies
Ensure proper customer service
Address customer issues
Evaluate employee performance
Recommend personnel actions
Train and enforce safety procedures
Work safely to prevent injuries
Verify merchandise delivery
Train workers in policies and procedures
Ensure employee compliance
Determine display locations
Ensure product quality and quantities
Assist in solving employee problems
Explain store services
Understand store accounting basics
Maintain hygiene and dress guidelines
Adhere to company policies
Report to work on time
How You'll Work.
Team & Collaboration
Maintain a positive atmosphere of friendliness and fun through flexibility and teamwork; Encourage employees to greet and speak to customers; Confers with employees and assists in solving problems affecting job performance
Communication Scope
Friendly customer service; Greeting customers; Addressing customers by name; Answering telephone; Explaining store services
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